Ann Thi Pham
Lara,VIC
Summary
I am a compassionate Childcare Educator with +10 years experiences of taking care of my three children. I am also a hard-working, kind, calm and mature person committed to provide a safe and nurturing environment for young children. I additionally have skilled in planning activities, preparing meals and monitoring behavior.
Overview
14
14
years of professional experience
Work History
Supervisor
Augustus Gelatery Waurn Ponds
01.2024 - Current
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied leadership and problem-solving skills to maintain team efficiency and organise workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Order stocks and suppliers for the shop
- Make End of Day Sale report to Owner
Front of House/Coffee Barista
Cugini Italian Restaurant
07.2023 - 12.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Restaurant Owner/Operator
Pho365 Restaurant
02.2021 - 06.2023
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
Assistant Manager
Van Thanh Steel JSC
07.2010 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Organied manager's appointments
- made stock orders from overseas under supervising, the stocks' origins mainly came from China, Russia, Korea, India, Japan ...
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Cert III in Early Childhood Education And Care - Childcare
Kirana College
Sydney, NSW02.2025
Certificate II Hospitality - Hospitality
TasTAFE
Hobart, TAS10.2023
Master of Practising Accounting - Accounting
Swinburne University of Tech
Melbourne, VIC06.2018
Master of Business Administration - International Business
Deakin University
Melbourne, VIC06.2010
Skills
- Teamwork
- Working under pressure
- Listening and following directions
- Multi-tasking
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Languages
English
Professional Working
Vietnamese
Native or Bilingual
References
Annie Lam
Store manager
Augustus Gelatery Waurn Ponds
0433 427 079
aphlamjac@gmail.com
Ann Nguyen
Administration Officer
Government Education and Training International
0403 145 772
Timeline
Supervisor
Augustus Gelatery Waurn Ponds
01.2024 - Current
Front of House/Coffee Barista
Cugini Italian Restaurant
07.2023 - 12.2023
Restaurant Owner/Operator
Pho365 Restaurant
02.2021 - 06.2023
Assistant Manager
Van Thanh Steel JSC
07.2010 - 01.2016
Cert III in Early Childhood Education And Care - Childcare
Kirana College
Certificate II Hospitality - Hospitality
TasTAFE
Master of Practising Accounting - Accounting
Swinburne University of Tech
Master of Business Administration - International Business
Deakin University
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