Hiking\Coast walk
Anny Pan
La Mer Brand Ambassador
Summary
Well-qualified and reliable brand ambassador familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
3
3
Certifications
2
2
Languages
Work History
La Mer Brand Ambassador
Heinemann Tax & Duty Free
12.2022 - Current
- have ability to build rapport with people quickly, taking time to listen and understand what they are looking for with the aim of providing recommendations that suit their needs
- Have experience in building relationships and fostering client brand loyalty, and delivering the ultimate brand experience
- Strong product knowledge and good understanding of store retail operations
- Be a team player who is self-motivated and well-organised
- Possess high levels of resilience, with the ability to work under pressure and maintain a fast pace
- Detail-oriented and creative with a passion for selling.
- maximized sales opportunities and demonstrated customer excellence
- Collaborate effectively with the team to achieve sales and personal objectives
- Strong relationship skills and ability to maintain long-term client relationships
- Strengthening knowledge about product ranges and adhering to visual merchandising standards aligned to the brand.
- Have the ability to understand and interact with people from various cultures simultaneously
- Used POS system to process sales, returns, online stock ordered, and coupon activations.
Property Manager+ Sales Agent
Ray White Real Estate
01.2022 - 10.2022
- Results driven and commercial mindset.
- Flexible, collaborative and adaptable approach to work
- Developed and maintained relationships with clients through networking, social media , and cold calling.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Energetic, Pro-active and self-motivated
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Property Sales Consultant
PW Realty
12.2019 - 01.2022
- Won PW Realty "Golden Mask" Special Award in 2021 Lockdown hard period, due to hard work and excellent sales results
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Negotiated successful deals for both buyers and sellers by employing effective communication and persuasion techniques.
- Streamlined the sales process through diligent follow-ups and coordination with all involved parties, ensuring timely closings.
- Organized successful open house events showcasing listed properties to potential buyers.
- Developed strong relationships with clients, resulting in numerous repeat customers and referrals.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Conducted thorough comparative market analyses to help clients determine competitive listing prices or offers on prospective properties.
UNSW Yellow Shirt Volunteer
UNSW Global
01.2018 - 10.2018
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
Lancôme Brand Ambassador( Sales)
L'Oréal Group
08.2013 - 10.2015
- Have experience in working as part of a team.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Developed and executed promotional campaigns to drive brand awareness and sales.
Education
Bachelor of Administrative Studies -
Lanzhou University of Finance And Economics
CHINA 09.2013 - 2016.06
Diploma of Leadership And Management -
Wentworth Institute
Sydney 03.2017 - 2019.10
Skills
Upselling strategies
Customer satisfaction
- Self Motivation
- Teamwork and Collaboration
- Interpersonal Skills
Effective communicator
- Customer Relationship Building
- Customer Service
- Product Demonstration
- Sales expertise
- Problem-solving abilities
Certification
Class 2 Agent-real estate -sales or leasing License
Interests
Gym\Yoga\Pilates\Running
Tennis\badminton
Movies
Cooking
Timeline
La Mer Brand Ambassador
Heinemann Tax & Duty Free
12.2022 - Current
Property Manager+ Sales Agent
Ray White Real Estate
01.2022 - 10.2022
Property Sales Consultant
PW Realty
12.2019 - 01.2022
UNSW Yellow Shirt Volunteer
UNSW Global
01.2018 - 10.2018
Diploma of Leadership And Management -
Wentworth Institute
03.2017 - 2019.10
Bachelor of Administrative Studies -
Lanzhou University of Finance And Economics
09.2013 - 2016.06
Lancôme Brand Ambassador( Sales)
L'Oréal Group
08.2013 - 10.2015
Class 2 Agent-real estate -sales or leasing License
Certificate IV in Property Service (Real estate)
Certificate of General English and Foundation English in UNSW
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