Anoj Sabesan
Woolloongabba ,QLD
Summary
At ICON Cancer Centre, I excelled in optimizing patient flow and enhancing staff satisfaction, showcasing my strong interpersonal communication and appointment management skills. As an Employee Experience Champion and a meticulous Day Hospital Receptionist, I led initiatives that significantly improved team performance and patient relations, embodying a growth mindset and a commitment to excellence.
Overview
2025
2025
years of professional experience
Work History
EBOD//Youth Advisory Group Member
Clarence Street/ Mater Young Adult Centre
South Brisbane, QLD
01.2021 - Current
- The Executive Board of Directors (EBOD) shared their collective wisdom with the team on a regular basis and play a key role in guiding and shaping Clarence Street’s programs and processes.
Day Hospital Receptionist
ICON Cancer Centre
Auchenflower, QLD
08.2020 - 11.2024
- Maintained an organised reception area including stocking supplies and keeping the space clean.
- Answered general inquiries from patients regarding clinic policy, treatment durations, what to expect on the administration side, and then handed over to clinical staff.
- Assisted nurses in coordinating patient flow and informing doctors of changes within the day hospital.
- Scheduled patient appointments, managed the waiting room, answered incoming calls, and actioned emails.
- Conducted follow up calls to confirm upcoming appointments or check on patient satisfaction.
- Ensured compliance with all applicable laws, regulations and standards of practice, including maintaining patient confidentialty.
- Prepared daily reports for management summarising activities that occurred during shift.
- Assisted visitors by directing them to appropriate areas within the hospital premises.
- Provided guidance to new staff members when required on how to perform their job duties to a high standard.
Cook and Barista
Casa Pasta
Townsville , QLD
01.2019 - 12.2019
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Enterprise Agreement Bargaining Committe
ICON (Voluntary unpaid role)
Auchenflower, QLD
- Negotiated with company leaders as part of a committee comprised of administration staff from ICON practices across Queensland to secure terms and conditions, such as pay rates, sick leave, annual leave, parental leave, and other various policies within budgetary constraints.
- The biggest win was the creation of new pay points and pay raises for all admin staff.
Employee Experience Champion
ICON (Voluntary unpaid role)
Auchenflower, QLD
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked in a multidisciplinary group to prioritize problems and achieve goals relating to staff satisfaction.
- Conducted focus groups where we discussed staff survey responses to identify the needs and wants of employees, then collaborated with the site manager and other champions to create an action plan.
Education
High School Diploma -
Townsville Grammar School
Townsville, QLD11-2018
Bachelor of Business Management - Business/Economics/Law Faculty
University of Queensland
Brisbane, QLDSkills
- Cultural Awareness
- Growth mindset and the ability to learn
- Work prioritisation and workflow optimisation
- Policy Compliance
- Confidential Patient Interactions
- Medical terminology
- Tact and diplomacy during interpersonal communication
- Medical office administration, appointment scheduling, and follow-up skills
- Telephone etiquette
Languages
Tamil
Native/ Bilingual
Affiliations
- Painting and having my own hobby hustle doing art commissions
- Muay Thai, competing as an athlete under the WBC Amateur Muay Thai sanctioning body
- Aquarium hobbyist, and urban gardener
- Co-author of articles about mental well-being, published in online medical journals
Publications
- 'Chill pills' for minimizing emotional energy discharge (Sabesan & Sabesan, 2022)- https://insightplus.mja.com.au/2022/47/chill-pills-for-minimising-emotional-energy-discharge-in-workplaces/
- Insignificant Being and Significant Existence: A Well-Being Mindset for Oncology Professionals (Sabesan, Sabesan & Roberts, 2024)- https://connection.asco.org/blogs/insignificant-being-and-significant-existence-well-being-mindset-oncology-professionals
Accomplishments
- Team Captain North Queensland water polo state competition, 2018
- Townsville Grammar School Lezom barber shop choir Captain, 2018
- Music captain-primary school
- Singing grade 8 Trinity College of London
- Violin grade 6 Australian Music Examination Board
- Piano grade 4 Australian Music Examination Board
- Music Theory grade 3 Australian Music Examination Board
Previous Voluntary Work
- I have been privileged to be a volunteer at the Townsville Hospital, helping patients and staff within the children’s ward, cancer chemotherapy unit, and emergency department (2016-2018)
- I volunteered as a helper with the Sony Foundation camp for children with disabilities, that was run through the Townsville Grammar School. As part of this, I coordinated activities and worked in the kitchen, preparing food for the camp (2018)
- I was a member of the Amadeus Youth Choir, and performed not for profit at places such as nursing homes and friends of the theatre concerts (2019)
References
References available upon request.
Timeline
EBOD//Youth Advisory Group Member
Clarence Street/ Mater Young Adult Centre
01.2021 - Current
Day Hospital Receptionist
ICON Cancer Centre
08.2020 - 11.2024
Cook and Barista
Casa Pasta
01.2019 - 12.2019
Enterprise Agreement Bargaining Committe
ICON (Voluntary unpaid role)
Employee Experience Champion
ICON (Voluntary unpaid role)
High School Diploma -
Townsville Grammar School
Bachelor of Business Management - Business/Economics/Law Faculty
University of Queensland
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