Anok Mayen
Mambourin,VIC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative roles, notably with DHL. Excelled in complaint handling and data entry, enhancing customer loyalty and office efficiency. Demonstrated critical thinking and active listening, achieving significant improvements in team productivity and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
JD
09.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
DHL
09.2021 - 04.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
Warehouse Picker
Leggo
01.2020 - 07.2022
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
Education
High School Diploma -
Wyndham Central College
12-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
Languages
Arabic
Professional Working
Interests
- Mindfulness Practices
- Enjoy participating in [activity] for overall physical and mental well-being
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Timeline
Customer Service Representative
JD
09.2022 - 09.2024
Office Assistant
DHL
09.2021 - 04.2023
Warehouse Picker
Leggo
01.2020 - 07.2022
High School Diploma -
Wyndham Central College
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