Anonna Haidar Tonni

· Coordinating Govt Project (SEIP BACCO)

· Take interview to select new candidate.

· Conduct full team. Check all reports, Documentation.

· Monitoring full training program from trainee enrolment to final Assessment.

· Successfully submit all the documents.

· Cooperate accounts to do billing work according to Training.

· Handle Trainers, Job Placement officer, Accounts officer.

· Contact with client.

· Maintain every documentation of responsible batch.

· Face all client Audit, Govt Audit, DPDS Audit.

• Provided coaching and mentoring to employees.
• Trained and mentored new personnel hired to fulfill various roles.
• Established and maintained quality control standards.
• Analyzed and evaluated training effectiveness and program outcomes.
• Provides Professional Customer Service training to youth for develop their interpersonal skills.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Provide appropriate Solution and alternatives Within Time limits by following communication procedure, Guidelines and Policies.
• Take inbound & Outbound Calls.