Summary
Overview
Work History
Education
Skills
References
Timeline
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Anooj Rajan

Horsham,VIC

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Burger King
Peterborough, Cambridgeshire, England, United Kingdom
05.2021 - 02.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

MBA - Finance

Dublin Business School
Dublin, Ireland
03-2020

Skills

  • Loss Prevention
  • Store Organization
  • Customer Relations
  • Stock management
  • Business Development
  • Scheduling Coordination
  • Customer Service and Engagement
  • Assignment Delegation
  • Upselling and Cross Selling
  • Time Management
  • Staff Scheduling
  • Sales Growth
  • POS Systems
  • Retail Operations
  • Cost Control
  • Hiring and Training
  • Billing
  • Problem-Solving
  • Staff Management
  • Incident Reports
  • Mentoring and Coaching

References

References available upon request.

Timeline

Assistant Store Manager

Burger King
05.2021 - 02.2024

MBA - Finance

Dublin Business School

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Anooj Rajan