Anoop Dawar
Beveridge,VIC
Summary
Proven leader in customer service management at Coles Supermarket, adept in problem-solving and Microsoft Office, enhanced team productivity by focusing on continuous improvement and customer satisfaction. Skilled in decision-making and team building, significantly reduced customer complaints, demonstrating a commitment to results and excellence.
Overview
2013
2013
years of professional experience
Work History
Customer Service Manager
Coles Supermarket
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Reduced customer complaints by proactively identifying and addressing common issues.
Coffee Shop Assistant
Baguette Club De Pari
07.2009 - 06.2012
- Handled cash transactions accurately, ensuring proper accounting of daily sales.
- Demonstrated dependability by consistently arriving on time and fulfilling all assigned tasks.
- Maintained a clean and organized workspace for efficient service delivery.
- Enhanced customer satisfaction by providing prompt and friendly service.
- Provided excellent communication skills while taking customer orders or handling inquiries.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Hospitality Management
Holmes College
Melbourne, VIC06.2009
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Decision-Making
- Complaint resolution
- Team Building and Leadership
- Deadline-oriented
- New Hire Training
- Continuous Improvement
- Budgeting and reporting
- Loss Prevention
- Focused on customer satisfaction
Timeline
Coffee Shop Assistant
Baguette Club De Pari
07.2009 - 06.2012
Customer Service Manager
Coles Supermarket
Hospitality Management
Holmes College
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