Summary
Overview
Work History
Education
Skills
Industrial Trainings
Declarations
Software
Timeline
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Anoop Gupta

Anoop Gupta

Associate Engineer
Pathankot

Summary

Experienced professional in networking, operations, and management. Thrives in 24/7 work environments and open to global relocation for the ideal opportunity. Committed to driving efficiency and innovation in the tech industry. Strong dedication to ongoing learning and professional development.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Associate Engineer-L1

BT e-Serv India Private Limited
04.2022 - Current
  • Network planning /network mapping of all the networks from exchange to end user throughout UK.
  • Handling escalations interactively over calls and email and provide instant support and resolution.
  • Monitor and enhance performance in the areas of productivity and process adherence.
  • Coordinate with local customers and onsite people for FLT.
  • Use Monitoring tool (NGWFMT) and Ticketing tools (Depotnet, Remedy) for down calls.
  • Documenting changes and updating client as per requirement.
  • Tools used: NGWFMT, Remedy, Putty, Service Now.
  • Performing configuration of the components and equipment used in the network mapping.
  • Executing migration from copper connections to Fiber connections and monitoring Fiber connectivity.
  • Managing activities related to FTTC, FTTP, G-fast pod & Ethernet Fiber.
  • Troubleshooting for fault connections.
  • Administering virtual configuration of the DSLAMs, PCPs, TNODEs, DPs in cloud application- PIPER, making it easier for the field engineers to physically configure the same.
  • Managing the SLAs for every Service request raised and share the daily report with the leadership team.

Network Support Engineer

Inknowtech Private Limited
12.2019 - 03.2022
  • Providing support for Bharti Airtel's PAN India 'Enterprise Customers' for resolving the MPLS/Internet Links issues to avoid the service outages within SLA.
  • Troubleshooting of MPLS and Internet Link related problems, Bandwidth related (upload/download) problems of clients, Latency related Queries and IP related Queries.
  • Maintain a good understanding of all NOC processes and implement them appropriately.
  • Diagnose standard fault reports accurately through dialogue with the customer and remote access when available, where possible clear the problem, find a solution, avoiding a field engineering visit within agreed SLA time.
  • Provide a single point of interface to internal and external clients on issues pertaining to our MPLS, Internet and other Managed Services.
  • Troubleshoot to check the connectivity of Airtel network and of Customer end network also help other teams to perform FLT (First Level Troubleshooting) with customers on call or on Video calls and resolve the issue within SLA.
  • Project- Bharti Airtel (INOC) Manesar.

Education

B. Tech - Electronics & Communication Engineering

Sri Sai Group of Institutes
01.2011 - 01.2015

Intermediate - undefined

St. Thomas Sr. Sec. School Pathankot

High School - undefined

Arya Boys Sr. Sec. School

Skills

Experience with 2G to 5G standards

Industrial Trainings

  • 8 weeks, Training in Networking & Switching GSM, Aircel, Jammu
  • 6 months, Training in CCNA & Networking, Infowiz, Chandigarh
  • 4 months, Training in Domestic Data Entry Operator under PMKVY, Dotcom Technologies, Pathankot
  • 6 months, Data Analysis Course, GROWAI

Declarations

I hereby declare that all the above information as depicted is true to my knowledge.

Software

Data Visualization, Excel, Power BI

Timeline

Associate Engineer-L1

BT e-Serv India Private Limited
04.2022 - Current

Network Support Engineer

Inknowtech Private Limited
12.2019 - 03.2022

B. Tech - Electronics & Communication Engineering

Sri Sai Group of Institutes
01.2011 - 01.2015

Intermediate - undefined

St. Thomas Sr. Sec. School Pathankot

High School - undefined

Arya Boys Sr. Sec. School

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Anoop GuptaAssociate Engineer