Anoop Nair
14 Langford Street
Summary
Highly motivated individual with proven leadership skills and 15 years of retail sales management experience, looking for the position of Customer Service Officer. Bringing exceptional coaching and interpersonal skills to inspire, and technical and business skills to provide superior customer service.
Overview
18
18
years of professional experience
Work History
Customer Advisor 2
NAB
06.2022 - Current
- Evaluated client financial positions and identified most appropriate banking products.
- Opened, closed, and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Referred customers to other banking departments for specialized services.
- Balanced daily transactions and coin deposits.
- Processing express business transactions and cheques.
- Passionate about learning and committed to continual improvement.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Documented customer interactions in internal database to maintain complete customer service history.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Undertake OSA and e-Reconciliation for the branch.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assistant Store Manager
ALDI Australia
03.2015 - 06.2022
- Supporting the Store Manager in driving store sales and achieving targets
- Controlling store costs and losses
- Contributing to all aspects of store operations; serving customers, stacking shelves
- Managing and leading a highly competent team
- Ordering and maintaining stock availability
- Controlling quality and adherence to all safety standards
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Accounts Manager
Sankay Global Services, Sankay.com
03.2013 - 08.2014
- Prepare daily and monthly reports
- Transact business for Money transfer services
- Strongly emphasis on customer satisfaction and complaint handling
- Monitor revenue and expenses
- Provide remote assistance to sub agents
- Comply with applicable federal, state and local regulations and laws, company policies and procedures
- Provided phone support and solved complex solutions relating to Austrac guidelines or compliance or customer complaints
- Generated financial and operational reports to assist management with business strategy.
Branch Head
UAE Exchange Australia PTY LTD, uaeexchange.com
07.2006 - 02.2013
- Keep customers informed about available services, supplies, prices and new products
- Purchase and sale of Foreign exchange currencies and Travellers cheques
- Transact business for Money Transfer services
- Plan a marketing strategy for the company in consultation with the management
- Monitor and maintain foreign exchange rates for the branch
- Maintain the cash flow and foreign currencies as per branch requirements
- Emphasis on customer satisfaction and complaint handling
- Provide training to new employees to reach up to the requirements of the management
- Prepare accurate and timely reports required by management
- Comply with applicable federal, state and local regulations and laws, policies and procedures
- Comply with AML / CTF and Austrac requirements
- Ordered supplies, created purchase orders and entered orders into inventory.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Console Operator
Seven Eleven
12.2005 - 08.2006
- Complete transactions at the console accurately, efficiently and politely
- Manage queues efficiently and acknowledges waiting customers
- Control operation of the pumps quickly and efficiently
- Promote add on sale items as directed by the Team Leader and Retail Manager
- Observe and take action to prevent drive off, oil and sale room stock shrinkage
- Read and record pump meters and tank dips
- Restock, front and face refrigerators and shelves as required by Team Leader and Retail Manager
- Carry out and complete the shift changeover check lists and shift duty roster
- Carry out cash and credit transactions quickly and accurately
- Responds effectively and quickly in an emergency
Education
DIPLOMA - COMMUNITY WELFARE WORK
Northern Melbourne Institute of TAFE (NMIT)
Preston, VIC2009
DIPLOMA - PRINTING AND GRAPHIC ARTS
Australian School of Business Administration Technology And Research
Melbourne, VIC2007
Skills
- Excellent knowledge of Microsoft applications
- Good verbal and written communication skills
- Good customer service skills
- Complaint handling and resolution
- A ‘Positive’ can do attitude
- Have excellent phone manner
- Ability to work in a team environment, whilst displaying leadership skills
- Ability to cope with pressure and to meet deadlines
- Highly motivated, focused and results driven
- ACHIEVEMENTS
- Best employee of year 2011
- Best cashier for Oct 2012
- Achieved quarterly targets set by the company
- Increased customer account by 30%
- Personal Safety Training Certificate
Reference
Riley Oborne
Wealth Coach, ANZ
Timeline
Customer Advisor 2
NAB
06.2022 - Current
Assistant Store Manager
ALDI Australia
03.2015 - 06.2022
Accounts Manager
Sankay Global Services, Sankay.com
03.2013 - 08.2014
Branch Head
UAE Exchange Australia PTY LTD, uaeexchange.com
07.2006 - 02.2013
Console Operator
Seven Eleven
12.2005 - 08.2006
DIPLOMA - COMMUNITY WELFARE WORK
Northern Melbourne Institute of TAFE (NMIT)
DIPLOMA - PRINTING AND GRAPHIC ARTS
Australian School of Business Administration Technology And Research
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