Anoop Patlolla
Ballarat
Summary
At DJC Systems, I enhanced IT support efficiency and reduced security risks through the development of policies and streamlined help desk processes. My expertise in system diagnostics and active listening improved user experience and fostered a culture of continuous learning.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Help Desk Technician
DJC Systems
02.2021 - 06.2024
- Contributed to the development of departmental policies and procedures related to IT support services, improving operational efficiency across the board.
- Conducted regular training sessions for staff on the use of new technologies and software applications, promoting a culture of continuous learning within the organization.
- Served as a trusted advisor to users on best practices for safe computing habits, reducing security risks and data breaches.
- Collaborated with cross-functional teams to address complex IT problems, ensuring timely resolutions.
- Streamlined help desk processes for faster ticket resolution times.
- Created easy-to-follow documentation for common technical issues faced by users, aiding in self-support initiatives.
- Reduced downtime by proactively monitoring and maintaining IT systems and equipment.
- Offered assistance in implementing and developing training programs.
Education
No Degree - Professional Year
Performance Education
Melbourne, VIC09-2019
Master of Science - Information Technology Networking
Charles Sturt University
Melbourne, VIC02-2018
Bachelor of Science - Electronics And Communication Engineering
TRR College of Engineering
Hyderabad, India05-2015
Skills
- Problem resolution
- Customer support
- Ticket management
- Software installation
- IT documentation
- Printer support
- Software updates
- Virus removal
Certification
- Microsoft Certified, Windows 10 (MD-100) - Microsoft.
- Adobe Certified Expert (ACE), Photoshop CC 2015 Exam Preparation Course – Adobe Systems Incorporated.
Languages
English
Full Professional
Timeline
Information Technology Help Desk Technician
DJC Systems
02.2021 - 06.2024
- Microsoft Certified, Windows 10 (MD-100) - Microsoft.
- Adobe Certified Expert (ACE), Photoshop CC 2015 Exam Preparation Course – Adobe Systems Incorporated.
No Degree - Professional Year
Performance Education
Master of Science - Information Technology Networking
Charles Sturt University
Bachelor of Science - Electronics And Communication Engineering
TRR College of Engineering
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