Anoop Kumar Sharma
Point Cook,VIC
Summary
Dynamic Customer Service Representative with a proven track record at a leading Transportation Industry company, excelling in critical thinking and customer relations. Skilled in complaint handling and data entry, I significantly enhanced customer loyalty and satisfaction. Expert at resolving high-stress situations, I consistently delivered outstanding service, fostering strong relationships and repeat business.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Transportation Industry
02.2009 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Diploma of Film And Television
Jmc Academy
Melbourne, VIC07-2022
Certificate IV in Property Services (Real Estate)
Western Institution of Technology
Melbourne, VIC09-2015
Bachelor of Arts - Arts Education
Himachal Pardesh University
Summer Hill Shimla 08-2003
Diploma of Fashion Design
NATIONAL INSTITUTE OF FASHION DESIGNING
PUNJAB 10-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Follow-up skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
Certification
- Certified Sales Professional
- Commercial Driver's License - [victoria] Department of Motor Vehicles.
- Real Estate Salesperson License - [victoria] Real Estate Commission.
- [victoria] Driver's License
Languages
English
Full Professional
Timeline
Customer Service Representative
Transportation Industry
02.2009 - Current
Diploma of Film And Television
Jmc Academy
Certificate IV in Property Services (Real Estate)
Western Institution of Technology
Bachelor of Arts - Arts Education
Himachal Pardesh University
Diploma of Fashion Design
NATIONAL INSTITUTE OF FASHION DESIGNING
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