Anosh Fernando
Perth,Australia
Summary
Experienced Administration Assistant with a strong background in customer service, office management, and team coordination. Proficient in efficiently managing multi-line phone systems, facilitating employee onboarding, and maintaining meticulous record-keeping practices. Demonstrates a proven ability to enhance workplace productivity through streamlined processes and effective communication. Excels in fast-paced environments, showcasing exceptional adaptability, and adept at utilizing Microsoft Office.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administration Assistant
Westside Auto Wholesale
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently
- Executed record filing system to improve document organization and management
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics
- Recorded expenses and maintained accounting records
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations
Checkout Operator
Bakers Delight
01.2016 - 09.2023
- Demonstrate efficiency in helping customers complete purchases, locate items and join reward programs
- Exhibit honesty and integrity in operating and closing out drawers with high accuracy to maintain balanced registers
- Establish thorough knowledge by answering questions about store policies and addressing customer concerns
- Answer incoming calls to offer information and direct individuals, clients and customers to correct personnel
- Mentor and coach new team members on sales software system operation and teach associates to operate cash registers whilst providing back up to team members during busy periods
Checkout Operator
Big W
01.2014 - 02.2016
- Provided exceptional customer service by welcoming customers and helping to determine their needs helped customers complete purchases, locate items and join reward programs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels, closed out drawers with high accuracy to maintain balanced registers and tallied cash drawer at beginning and end of each work shift
- Addressed customer needs and made product recommendations to increase sales and answered questions about store policies and promptly addressed customer concerns
- Answered incoming calls to offer information and direct individuals, clients and customers to correct personnel
- Observed checkout station users to determine assistance requirements and maintain store security
- Taught associates to operate cash registers and back up team members during busy periods
- Restocked and organized merchandise in front lanes and replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Education
Certificate III -
Business management
09.2021
Certificate IV - Aeronatical
Polytechnic West
11.2016
High School Diploma -
Melville Senior Highschool
09.2016
Skills
- Team Collaboration Skills
- Strong Verbal Communication
- Customer Engagement
- Expertise in Microsoft Office Suite
- Proficient in Computer Applications
- Proficient in High-Pressure Situations
- Office Administration Support
- Accurate Data Entry
Certification
- Class C (Manual Licence)
- HR-A Licence
- PTD (Public Transport Driver)
Languages
English
Sinhala
Timeline
Administration Assistant
Westside Auto Wholesale
09.2023 - Current
Checkout Operator
Bakers Delight
01.2016 - 09.2023
Checkout Operator
Big W
01.2014 - 02.2016
High School Diploma -
Melville Senior Highschool
Certificate III -
Business management
Certificate IV - Aeronatical
Polytechnic West
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