MATTHEW MAGRO
VIC
Summary
Knowledgeable with solid background in ensuring client safety and compliance with regulations. Successfully managed conflict resolution and maintained order in high-stress environments. Demonstrated vigilance and communication skills to enhance public safety and team efficiency.
Overview
10
10
years of professional experience
Work History
Cash in Transit Officer/Cash Processing Officer
Authentic Security Services
10.2021 - Current
- Manage and maintain a work schedule seeing customers/clients face to face including councils such as Brimbank, Yarra, Whitehorse and Ivanhoe collecting and securing their banking and change requests
- Answered high volume of telephone calls on road (off-site) and in office, responded to emails and in person requests
- Providing regular reports to management and other staff members on new conditions or directives
Security Guard/Team Leader/Acting Supervisor
Security Specialist Melbourne
09.2014 - 01.2021
- Provided excellent customer service to clients by addressing their concerns and resolving their issues in a timely and efficient manner
- Answered high volume of telephone calls, emails and face-to-face enquiries, ensuring all queries were resolved to customers' satisfaction
- Maintained accurate administrative systems, updating customer information and providing regular reports to management
- Contributed to team success by sharing knowledge and ideas, and working collaboratively to achieve high-quality customer service
Education
Certificate III - Security Operations
Complex Institute of Education
12.2014
Certificate II - Security Operations
Complex Institute of Education
12.2014
Apply First Aid -
Complex Institute of Education
12.2014
Responsible Service of Alcohol -
Complex Institute of Education
12.2014
Control Room Operator -
Complex Institute of Education
12.2014
Certificate IV - Warehousing Operations
BuildIT Learning
12.2014
Victorian Certificate of Education - Year 12
Kurunjang Secondary College
12.2011
Certificate III - Media
Kangan Institute
12.2010
Skills
- Incident investigation
- Law enforcement liaison
- Public safety management
- First aid administration
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Excellent communication
- Active listening
- Analytical thinking
Personal Information
Fully vaccinated against Covid-19 and receive regular boosters. Have a working vehicle and full drivers license. Am willing to travel great distances if required.
Timeline
Cash in Transit Officer/Cash Processing Officer
Authentic Security Services
10.2021 - Current
Security Guard/Team Leader/Acting Supervisor
Security Specialist Melbourne
09.2014 - 01.2021
Certificate II - Security Operations
Complex Institute of Education
Apply First Aid -
Complex Institute of Education
Responsible Service of Alcohol -
Complex Institute of Education
Control Room Operator -
Complex Institute of Education
Certificate IV - Warehousing Operations
BuildIT Learning
Victorian Certificate of Education - Year 12
Kurunjang Secondary College
Certificate III - Media
Kangan Institute
Certificate III - Security Operations
Complex Institute of Education
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