Anouska Schultz

I am currently employed with All Sorts Developmental as a receptionist and administrator.

My daily duties include;

- All front of house duties. greeting clients and providing professional customer service at all times

- Operating clinical software (Splose)

- Operating accounting software (Dext and Xero)

- Scheduling client appointments and clinician meetings

- Liaising with support coordinators and NDIS

- Maintaining records in line with confidentiality policies

- Operating exel, word, one drive and email systems

- Processing payments with HICAPS

- Processing medicare rebates

- Ordering all stationary and consumables

- Supporting the clinicians in a wide variety of areas to allow for a more proficient work environment.

I was employed by Queensland Health as an Administration Officer as part of their casual pool.

I am confident with Queensland Health operating systems including HIBCIS, Patient Flow, EDIS, The Viewer, Find My Shift and Spok.

Administration duties include:

- Completing relevant reports on the ward

- Printing doctors rosters

- Auditing charts

- Completing PEF forms

- Answering the phone

- Assisting doctors and nursing staff

- Maintaining a tidy and organised station

- Ordering and submitting maintenance requests

- Printing clinical forms

- Operating excel, word and outlook

I have completed multiple shifts in Switch.

Switch duties include:

- Answering all incoming internal and external calls and directing calls to the appropriate staff member or area.

- Compiling doctors rosters from find my shift, saving to common drive and emailing to other locations.

- Sending emergency codes via pager

- Met testing

- Booking patient travel after hours

- Signing in and out cars and staff accommodation after hours

- Operating excel, word and outlook

- Maintaining a clean and tidy work station

• Answering multiple phone lines.
• Making appointments for consultations, vaccinations and procedures.
• Scanning and emails.
• Operating Best Practice software.
• Operating AutoMed software.
• Operating Halaxy software.
• Reconciling patient inquiries and concerns.
• Liaising with allied health professionals.
• Patient recalls and reminders.
• Transfer of medical records.
• Maintaining patient confidentiality.
• Stocking and cleaning.
• Maintaining an exceptionally high level of customer service at all times.

• Excellent customer service under pressure.
• Answering six phone lines.
• Booking appointments for consultations and procedures.
• Operating Prac Soft and Medical Director software.
• Email correspondence.
• Scanning documents.
• Liaising with allied health professionals.
• Assisting doctors and nurses.
• Ordering printer cartridges.
• Stocking and cleaning consulting rooms.
• Assisting patients with a diverse range of inquiries.
• Patient recalls.
• SMS appointment reminders.

All reception duties including;

• Customer service.
• Membership sales.
• Marketing and promotions.
• Answering phone.
• Receipting transactions.
• Balancing the till.
• Cleaning.

Gym Floor;

• Cleaning and maintenance of equipment and amenities.
• Program design and demonstration for members.
• Spotting and assisting members with exercises.

Group Fitness Instructor:

Group classes including;

• BodyPump
• Grit Strength
• Freestyle classes

Mentoring and supporting trainee instructors in line with gym policies.

Group fitness classes including;

• BodyPump (permanent)
• Grit Series (fill in)
• BodyAttack (fill in)

Responsible for all areas of group fitness including;

• Timetable design.
• Management of group fitness staff.
• Communication and liaison with Club manager and other club staff.
• Marketing and promotion of group fitness at the club.
• Organise special events as part of club open days and Les Mills launches.
• Recruiting, mentoring and supporting trainee instructors.
• Responsible for keeping staff records, qualifications and documents required for compliance.
• Responsible for timetable consistency and class standards in line with club policies.
• Approve group fitness staff invoices and forward for processing.

Group fitness classes including;

• BodyPump
• Grit Strength
• BodyAttack (Fill in)