Anqi Huang
Newcastle,NSW
Summary
Student-focused administration and customer service professional with experience delivering frontline support, managing records and processes, and engaging with diverse stakeholders. A University of Newcastle graduate with a strong understanding of student services, administrative procedures, and policy-driven environments. Committed to providing accurate advice and a positive, inclusive student experience.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Australian UGG Retail Store
, Australia
05.2025 - Current
- Delivered front-of-house customer service in a high-traffic retail environment
- Assisted individuals from diverse cultural, age, and language backgrounds, demonstrating empathy and clear communication
- Resolved customer issues and questions calmly under pressure, ensuring positive service outcomes
- Maintained store records, stock presentation, and daily operational tasks
- Supported store administration, stock records, and team coordination during peak periods
New Media Operation Director
Shanghai Hongni Fengchao Culture Communication Co., Ltd.
05.2019 - 06.2023
- Coordinated multiple projects simultaneously, ensuring accurate scheduling, documentation, and follow-up
- Acted as a key contact point for clients, managing enquiries and maintaining long-term professional relationships
- Maintained databases, content records, and performance reports to support business decision-making
- Conducted regular data analysis and reporting, ensuring accuracy and consistency
- Collaborated with internal teams and external partners to ensure smooth operational delivery
Comprehensive Administration
Shanghai Limu Trading Co., Ltd
05.2018 - 04.2019
- Provided day-to-day administrative support including meeting arrangements, document circulation, and internal communications
- Managed financial reimbursements, expense records, and administrative reporting
- Drafted and maintained contracts, proposals, and project documentation
- Supported recruitment processes and staff coordination
- Ensured accurate record-keeping and compliance with internal procedures
Education
Master of Business Administration - Marketing
University of Newcastle
AustraliaDiploma - News Editing and Production
Shanghai Film Art Academy
ChinaSkills
- Administrative support and office coordination
- Front-of-service and patient communication
- Records and document management
- Database management and financial support
- Customer service and relationship management
- Stakeholder and multidisciplinary coordination
- Attention to detail and confidentiality
- Microsoft Office proficiency
Visa Information
Bridging Visa A (BVA), on a Bridging Visa A while awaiting the outcome of a Partner Visa application. Full working rights granted.
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Sales Assistant
Australian UGG Retail Store
05.2025 - Current
New Media Operation Director
Shanghai Hongni Fengchao Culture Communication Co., Ltd.
05.2019 - 06.2023
Comprehensive Administration
Shanghai Limu Trading Co., Ltd
05.2018 - 04.2019
Master of Business Administration - Marketing
University of Newcastle
Diploma - News Editing and Production
Shanghai Film Art Academy