Summary
Overview
Work History
Education
Skills
Timeline
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Anqi Zhang

Perth,WA

Summary

Dedicated and hard-working with various skill and experience，bachelor degree in business, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Luxury Goods Appraiser

LLL Vintage
10.2021 - 10.2023


  • Assess value of Second hand luxury goods like bag, watch etc.
  • Produced reports with detailed valuations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Delivered services to customer locations within specific timeframes.
  • Answered customer questions and provided information about findings.
  • Collected and analyzed relevant data to identify market trends.

General Manager

ABSWINE
01.2019 - 07.2021


  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Shop Manager

SFX Global Express
01.2017 - 07.2018


  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.

Shop Supervisor

Haiou Mobile Express
08.2013 - 08.2016


  • Scheduled and oversaw maintenance, repair and installation activities.
  • Managed budgets and financial records, maintaining accurate accounting practices for the store.
  • Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Checked incoming orders and organized new stock.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Created employee schedules to align coverage with forecasted demands.

Phone Repair Technician

Haiou Mobile Express
08.2011 - 08.2014


  • Continuously improved technical skills through participation in training courses and workshops within the industry.
  • Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
  • Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
  • Trained new technicians in company procedures and best practices, fostering a cohesive team environment.
  • Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
  • Provided exceptional customer service, leading to positive reviews and recommendations from satisfied clients.

Sales Assistant

Haiou Mobile Express
08.2010 - 08.2011


  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Fielded customer questions to share information about products, availability, and pricing.

Education

Bachelor of Business - International Business

Edith Cowan University
Perth, WA
09.2013

Skills

  • Teamwork and Collaboration
  • Time Management
  • Accounting and bookkeeping
  • Friendly, Positive Attitude
  • Fast learner
  • Microsoft Office skills
  • Customer Service
  • Equipment installation and repair
  • Hardware Repair
  • Expert Soldering

Timeline

Luxury Goods Appraiser

LLL Vintage
10.2021 - 10.2023

General Manager

ABSWINE
01.2019 - 07.2021

Shop Manager

SFX Global Express
01.2017 - 07.2018

Shop Supervisor

Haiou Mobile Express
08.2013 - 08.2016

Phone Repair Technician

Haiou Mobile Express
08.2011 - 08.2014

Sales Assistant

Haiou Mobile Express
08.2010 - 08.2011

Bachelor of Business - International Business

Edith Cowan University

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Anqi Zhang