Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ANS MUMTAZ

ANS MUMTAZ

Cronulla,NSW

Summary

Highly skilled customer care professional with a proven track record of delivering excellence in customer service and warehouse operations. Demonstrates exceptional problem-solving abilities, with a strong focus on enhancing customer satisfaction and operational efficiency. Possesses advanced skills in communication, inventory management, and safety compliance. Adept at fostering positive relationships, managing high-volume tasks with precision, and driving continuous improvement through proactive strategy implementation and professional development.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Forklift Driver

Foodlink Australia
09.2023 - Current
  • Loaded and unloaded trucks with precision, minimizing damage to products during transport.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Safely transported valuable goods while adhering to safety protocols and procedures.
  • Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.

Retail Associate

City Mart
08.2023 - 01.2024
  • Delivered outstanding customer service, addressing inquiries and providing assistance to ensure a positive shopping experience for all customers
  • Managed inventory, including stocking shelves, conducting stock checks, and assisting in inventory control to maintain optimal stock levels and product availability
  • Processed sales transactions efficiently, ensuring accuracy in pricing, handling cash and card payments, and balancing the cash register

Warehouse Assistant

Foodlink Australia
11.2022 - 08.2023
  • Streamlined order fulfillment processes through precise picking, packing, and labeling of merchandise, ensuring timely shipment preparation and customer satisfaction
  • Upheld a clean and safe warehouse environment by adhering to OSHA safety standards, contributing to a reduction in workplace incidents and promoting a culture of safety
  • Enhanced inventory accuracy by participating in regular stocktakes and cycle counts, facilitating effective stock management and operational efficiency
  • Accelerated the loading and unloading of delivery trucks, optimizing the distribution process and minimizing delays in the supply chain
  • Improved inventory management by meticulously receiving and processing incoming stock, maintaining up-to-date and accurate inventory levels
  • Advanced professional development by engaging in training and development opportunities, equipping self and colleagues with essential skills for increased productivity and workplace efficiency

Cafe Staff Member

Pilgrim’s Vegetarian Cafe
03.2024 - 07.2024
  • Assisted in increasing daily sales through upselling menu items and making personalized recommendations based on customer preferences.
  • Proactively restocked supplies and ingredients throughout the day, ensuring seamless operations without disruptions or delays.
  • Supported team members by cross-training in multiple roles, resulting in improved flexibility and coverage during staff shortages.

Team Member

Cronulla Beach Kebab
02.2024 - 08.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Wait Staff

Melthouse Pizza Kingsgrove
02.2023 - 08.2023
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Education

Certificate IV in Aging Support
04.2025

Diploma of Community Service: Family and Community Services
04.2024

Skills

  • Problem-Solving
  • Customer Service Excellence
  • Active Listening
  • Time Management
  • Inventory Accuracy
  • Safety Compliance
  • Effective Communication
  • Relationship Building
  • Operational Efficiency
  • Process Improvement
  • Professional Development
  • Ethical Practice
  • Cultural Sensitivity
  • Strategic Planning
  • Team Collaboration
  • Conflict Resolution
  • Quality Control
  • Data Analysis
  • Adaptability
  • Stress Tolerance
  • Leadership
  • Organizational Skills

Certification

Responsible Service of Alcohol (RSA) Competency Card, CCH11467962, A, 10/03/2023, 06/26/2028


Barista Certificate SITHFAB025 Prepare and serve espresso coffee SITXFSA005 Use hygienic practices for food safety issue date 4/10/2024

Timeline

Cafe Staff Member

Pilgrim’s Vegetarian Cafe
03.2024 - 07.2024

Team Member

Cronulla Beach Kebab
02.2024 - 08.2024

Forklift Driver

Foodlink Australia
09.2023 - Current

Retail Associate

City Mart
08.2023 - 01.2024

Wait Staff

Melthouse Pizza Kingsgrove
02.2023 - 08.2023

Warehouse Assistant

Foodlink Australia
11.2022 - 08.2023

Certificate IV in Aging Support

Diploma of Community Service: Family and Community Services

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ANS MUMTAZ