ANS MUMTAZ
Cronulla,NSW
Summary
Highly skilled customer care professional with a proven track record of delivering excellence in customer service and warehouse operations. Demonstrates exceptional problem-solving abilities, with a strong focus on enhancing customer satisfaction and operational efficiency. Possesses advanced skills in communication, inventory management, and safety compliance. Adept at fostering positive relationships, managing high-volume tasks with precision, and driving continuous improvement through proactive strategy implementation and professional development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Forklift Driver
Foodlink Australia
Kingsgrove, NSW
09.2023 - Current
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
Retail Associate
City Mart
NSW
08.2023 - 01.2024
- Delivered outstanding customer service, addressing inquiries and providing assistance to ensure a positive shopping experience for all customers
- Managed inventory, including stocking shelves, conducting stock checks, and assisting in inventory control to maintain optimal stock levels and product availability
- Processed sales transactions efficiently, ensuring accuracy in pricing, handling cash and card payments, and balancing the cash register
Warehouse Assistant
Foodlink Australia
NSW
11.2022 - 08.2023
- Streamlined order fulfillment processes through precise picking, packing, and labeling of merchandise, ensuring timely shipment preparation and customer satisfaction
- Upheld a clean and safe warehouse environment by adhering to OSHA safety standards, contributing to a reduction in workplace incidents and promoting a culture of safety
- Enhanced inventory accuracy by participating in regular stocktakes and cycle counts, facilitating effective stock management and operational efficiency
- Accelerated the loading and unloading of delivery trucks, optimizing the distribution process and minimizing delays in the supply chain
- Improved inventory management by meticulously receiving and processing incoming stock, maintaining up-to-date and accurate inventory levels
- Advanced professional development by engaging in training and development opportunities, equipping self and colleagues with essential skills for increased productivity and workplace efficiency
Cafe Staff Member
Pilgrim’s Vegetarian Cafe
Cronulla
03.2024 - 07.2024
- Assisted in increasing daily sales through upselling menu items and making personalized recommendations based on customer preferences.
- Proactively restocked supplies and ingredients throughout the day, ensuring seamless operations without disruptions or delays.
- Supported team members by cross-training in multiple roles, resulting in improved flexibility and coverage during staff shortages.
Team Member
Cronulla Beach Kebab
Cronulla
02.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Wait Staff
Melthouse Pizza Kingsgrove
Kingsgrove
02.2023 - 08.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Certificate IV in Aging Support
04.2025
Diploma of Community Service: Family and Community Services
04.2024
Skills
- Problem-Solving
- Customer Service Excellence
- Active Listening
- Time Management
- Inventory Accuracy
- Safety Compliance
- Effective Communication
- Relationship Building
- Operational Efficiency
- Process Improvement
- Professional Development
- Ethical Practice
- Cultural Sensitivity
- Strategic Planning
- Team Collaboration
- Conflict Resolution
- Quality Control
- Data Analysis
- Adaptability
- Stress Tolerance
- Leadership
- Organizational Skills
Certification
Responsible Service of Alcohol (RSA) Competency Card, CCH11467962, A, 10/03/2023, 06/26/2028
Barista Certificate SITHFAB025 Prepare and serve espresso coffee SITXFSA005 Use hygienic practices for food safety issue date 4/10/2024
Timeline
Cafe Staff Member
Pilgrim’s Vegetarian Cafe
03.2024 - 07.2024
Team Member
Cronulla Beach Kebab
02.2024 - 08.2024
Forklift Driver
Foodlink Australia
09.2023 - Current
Retail Associate
City Mart
08.2023 - 01.2024
Wait Staff
Melthouse Pizza Kingsgrove
02.2023 - 08.2023
Warehouse Assistant
Foodlink Australia
11.2022 - 08.2023
Certificate IV in Aging Support
Diploma of Community Service: Family and Community Services