Summary
Overview
Work History
Education
Skills
Timeline
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Ansh Kalra

Point Cook,VIC

Summary

A dynamic customer support professional with a flair for turning complex challenges into opportunities for growth. Known for proactive problem-solving, data-driven decision-making, and fostering a positive environment that enhances both team and customer experiences. Adept at utilizing cutting-edge tools and strategies to drive continuous improvement in service delivery. Seeking to bring fresh perspectives and innovative approaches to the Associate Team Leader role.

Overview

1
1
year of professional experience

Work History

Customer Support Associate

Tech Mahindra
04.2024 - Current
  • Optimize customer support processes, reducing resolution times and enhancing satisfaction rates. Analyze trends to proactively address recurring issues.
  • Foster strong relationships with cross-functional teams to streamline support workflows. Contribute to knowledge base expansion, improving team efficiency.
  • Propose and implement creative solutions to complex customer inquiries. Develop new approaches to enhance the overall support experience.
  • Consistently exceed performance metrics, maintaining high customer satisfaction scores. Drive continuous improvement in service quality and efficiency.
  • Pioneered new customer support strategies, significantly reducing resolution times and boosting satisfaction rates. Implemented data-driven solutions for recurring issues.

Business Analyst

Giuliano Group
11.2023 - 03.2024
  • Spearheaded innovative projects, driving team productivity and fostering a collaborative environment. Implemented creative solutions, resulting in notable efficiency gains.
  • Analyzed complex data sets to identify business trends, providing actionable insights that drove strategic decision-making and improved operational efficiency.
  • Developed and implemented novel analytical models, enhancing forecasting accuracy and enabling data-driven solutions to critical Business Financial challenges.
  • Conducted regular meetings with the finance team to understand data requirements, ensuring that the Power BI solutions meet the specific needs of the financial operations.
  • Demonstrated strong analytical and communication skills, bridging the gap between technical data insights and strategic business objectives within the property development context.
  • Established a centralized data source using Power BI, streamlining data access and generating actionable insights for property development projects.
  • Collaborated closely with the Head of Finance and finance team for Melcorp Strata business, ensuring alignment of financial goals with data-driven insights.

Education

Bachelor of Computer Science - Data Analytics

Swinburne University of Tech
Melbourne, VIC
12.2023

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Network support

Timeline

Customer Support Associate

Tech Mahindra
04.2024 - Current

Business Analyst

Giuliano Group
11.2023 - 03.2024

Bachelor of Computer Science - Data Analytics

Swinburne University of Tech

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Ansh Kalra