Manage and coordinate the work of direct reports to achieve targeted timelines with high-quality outcomes
Provide mentorship and support the team to work cross functionally or within squads as required
Plan and prioritise work in accordance with business priorities and operational cadences
Lead and implement continuous improvement activities to enhance speed to market, team performance and cost or process efficiencies
Support and deliver customer campaigns
Lead and deliver key projects using Agile methodologies to uplift data management capability and manage approved resources
Manage relationships with external vendors and consultants to ensure compliance requirements are met
Recruit, train, develop & nurture new talent for team vacancies
Facilitate and run agile ceremonies, such as stand ups, sprint planning.
Consultant
Tata Consultancy Services
03.2024 - 10.2024
Lead a team of developers and guide them throughout the solution analysis, design, delivery, SIT and UAT phases
Support the shaping of initiatives by liaising with a range of stakeholders to get high level scope and objectives to define technical requirements.
Campaign Analyst
ME Bank
01.2024 - 02.2024
Home loan Retention & Marketing – Retention opportunities, historic churn analysis, customer triggers for churn and seamless execution/management of campaign initiatives to reduce churn rate
Build a roadmap and timeline to migrate all campaigns to an improved data warehouse platform
COVID-19 HL Repayment Pause Project – End to end execution and management of all the customer communications
Agile delivery to plan, implement and execute the business’ marketing campaigns and customer communications
Develop dashboards to demonstrate an insight driven approach for CX.
Education
Master of Information Technology - Business Analysis
Swinburne University of Technology
Melbourne, Australia
01.2016
Bachelor of Technology - Information Technology
Jaipur Engineering College
01.2010
Skills
Project Management Tools & Techniques
Confluence & Jira
SharePoint
MS Suite of Tools (incl MS Project)
MS Planner & Trello
Agile Project Management
Scrum PI Planning
Gantt Charts
Reporting & Diagramming Tools
Power BI
Tableau
Promapp
SSRS
BIZAGI (BPMN 20)
Databases & Analytical
SAS E-Guide
Teradata
Oracle
SSIS
CRM & Application Tools
SAS CI
SIEBEL & UNICA
OBIEE
ALM
Leadership
Mentoring & Coaching
Leading & Empowering Teams
Knowledge Sharing
Effective Delegation
Negotiation & Influencing
Conflict Resolution
Communication
Regular Feedback
Interpersonal Skills
Workshop / Presentation / Story Telling
Documentation
Personal
Adaptability
Strategical Thinking
Problem Solving
Decision Making
Effective Prioritisation
Learning and Development
Agile Delivery
Project Management
Business Process Management (BPM)
Business Analysis
Database Marketing
Campaign Management
MarTech & Orchestration
Data Analytics / Data Warehousing
Data Visualization & Reporting
Certification
Certified Scrum Master (CSM), 2021
Pega Certified System Architect 8.4, 2021
AgileBA Practitioner, 2018
SAS Programming 2 Data Manipulation Techniques, 2018
Recognized by International Institute of Business Analysis (IIBA) for Academic Diploma in Business Analysis, 2017
Oracle PL/SQL Developer Certified Associate, 2011
Value To Organization
Build a strong relationship with stakeholders at all levels. Bring my expertise in Project Management & Agile Delivery with relevant experience. Add value as a strategic thinker that has strong business and technical acumen. Study and acquire a deep knowledge of the organisation’s platforms and processes. As required, promote a data-driven culture, and foster cross-functional collaboration, support data-driven decision-making. Prioritise tasks and projects based on their impact to the organization; focus on process improvement & efficiency gains. Respect and live the organisation’s values.
Bio
I am a driven organisational leader with 11+ years of extensive experience in operational delivery within Data Analytics, Reporting and Campaign Management space. I have led and successfully delivered projects in Agile environment that have driven business growth, uplift data capability and improve internal business processes. I aim to cultivate a Thought Leadership culture within cross-functional teams where everyone is equipped with a growth & agility mindset. I am passionate about building trusted relationships and believe empathetic perspectives being a key to successful outcomes.
Personal Information
Agile Delivery
Project Management
Business Process Management (BPM)
Business Analysis
Database Marketing
Campaign Management
MarTech & Orchestration
Data Analytics / Data Warehousing
Data Visualization & Reporting
Citizenship: Australian
Timeline
MarTech Data Manager
Medibank
10.2024 - Current
Consultant
Tata Consultancy Services
03.2024 - 10.2024
Campaign Analyst
ME Bank
01.2024 - 02.2024
Master of Information Technology - Business Analysis
Swinburne University of Technology
Bachelor of Technology - Information Technology
Jaipur Engineering College
Certified Scrum Master (CSM), 2021
Pega Certified System Architect 8.4, 2021
AgileBA Practitioner, 2018
SAS Programming 2 Data Manipulation Techniques, 2018
Recognized by International Institute of Business Analysis (IIBA) for Academic Diploma in Business Analysis, 2017