Summary
Overview
Work History
Skills
Timeline
AssistantManager

Anshuman Sharma

Sydney Olympic Park,New South Wales

Summary

Talented Assistant Manager with excellent planning, organising, decision-making, multi tasking abilities and superior communication skills. Highly effective and knowledgeable in providing outstanding guest satisfaction, Detailed and quick-paced and a true team player.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Mantra Group, Mantra Parramatta
Parramatta, NSW
12.2017 - 09.2018
  • Managing the entire shift Operations and delivering the highest level of guest experience, situation handling, facilitate group check-ins, rooms inventory management and monitoring the reservations on weekends.
  • Took initiative to drive Company's two of the most sought-after projects (at property level) with a high success rate.
  • Mantra Plus Loyalty Program sign-ups rated us amongst top three within the group and Project M attaining the target above 90%.
  • Developing & training the staff and performance evaluation.
  • Processing the incoming invoices for payment to vendors.
  • Analytical & numerical skills including understanding of P&Ls, payroll, expenses and Market competition-set index.
  • Assisting the Front Office Manager in recruitment and Rostering.

Assistant Manager

Mantra Pandanas
Darwin, NT
05.2016 - 12.2017
  • Meeting the KPIs, as set, in terms of the accounting and financial procedures, innovation and active participation in sales & promotions run by the company, in any given specific timeframe.
  • Conducting performance appraisals for the team members.
  • Active member of the WHS (Work Health & Safety) team of the Property.
  • Conducts WHS inspection every quarter.
  • Training the new employees in context to daily procedures, PMS operations and hotel familiarization whilst ensuring that the Company policies and procedures are followed and adhered to.
  • Well-versed with the Night Audit and the month-end procedures like balancing the "Market Segment Report" and the "Reservation Statistics Report".
  • Sending monthly reports such as movies rebate report, airlines' crew control report to the persons concerned.
  • Assisting in the identification of VIPs arriving in the hotel and arranging for the amenities to be placed in their room(s).
  • Performing the room audits and communicating the same to the relevant departments.
  • Keeping a close tab on the Admin/ Group accounts in the System and following up for their payment.

Relief Night Manager/ Front Office Assistant

Excellent understanding of SIHOT PMS, Adina Vibe Darwin Waterfront
06.2015 - 05.2016
  • Handled shifts as Duty Manager for both the hotels; attending to the guests' requests and sending out the Daily Briefing, logs and relevant reports to all concerned.
  • Have completed Night Audit shifts and End of Day Rollover for Property Management System as per the Hotel audit procedures whilst keeping a close tab on daily rate discrepancies, fixed charges, Rate by day grid and preparing the Express check-out envelopes for both the Properties for the following day.
  • Auditing all the Accounts Receivables after the settlement by the front desk team.
  • Clearing off the Reception emails and ensuring the settlement of Admin Accounts.
  • Handling the maintenance issues such as Air-conditioning Operations through BMS, In-room Safe reprogramming, dead-bolt doors and Fire Alarms.
  • Credit card reconciliation & cash handling.
  • Executing Check-in & Check-out formalities swiftly and adherence to the Standards.
  • Coordination with various departments for effective guest handling & satisfaction.
  • Coordinating with housekeeping and blocking rooms as per guest requests & maintenance issues.
  • Extensive understanding of Hotel Management Software "Protel".

Food & Beverage Supervisor

Elan Soho Suites
03.2015 - 06.2015
  • Have overseen the Operations for almost a month, in the absence of Food & Beverage Manager.
  • Making the rosters for the Food & Beverage team keeping in consideration the upcoming Events & Conferences and approving the work hours of the team members.
  • Ensuring that the proper Opening & Closing procedures of the restaurant are being followed.
  • Ordering of the operational supplies.
  • Successfully executed inter-property Events.
  • Significant involvement in team members' recruitment.
  • Analyzing the number of work-hours, bonus and overtime to be paid and at the same time striving to bring the overtime down.

Restaurant Manager

Airways Hotel & Residences
08.2012 - 08.2014
  • Winner of "Best Airport Hotel Worldwide" for Four consecutive years, World Travel Awards Winner and World Luxury Hotels Award Winner www.airways.com.pg Port Moresby, Papua New Guinea, Made considerable improvement in Guest Satisfaction Survey (GSS) - overall score results by 20 percent over last year.
  • Showed significant increase of 35 percent in terms of Outlet revenue compared to the last financial year.
  • Assisting the Director of Food & Beverage in compilation of budgets, forecasts and designing of the Wine & Beverage List, monthly food & beverage promotions and other inputs for the menu planning.
  • Recruiting, training and developing the employees in terms of theoretical and practical skills.

Assistant Manager

Notable understanding of IDS - F & B and IDS POS, The Park Hotel
New Delhi, India
12.2009 - 08.2012
  • Ensured that products and services delivered by Banquet Operations meet or exceed guest expectations, create customer loyalty and lead to increased market share.
  • Successfully executed events like "India Art Fair" FDCI & Mini Cooper launch in New Delhi, comprising of up to 6000 persons.
  • Certified Departmental Trainer for Food & Beverage Service, which includes analyzing individual training needs and reviewing them periodically.
  • Liaise with the beverage vendors pertaining to the sponsorship and branding for an upcoming event.
  • Core-team member in implementation and subsequent certification process of ISO 22000.
  • Remarkable knowledge of MICROS, Touché and Opera for Sales.

Skills

  • accounting, Accounts Receivables, Art, as set, Auditing, branding, budgets, cash handling, Closing, com, Conferences, Credit, designing, doors, financial, Front Office, innovation, inspection, inventory management, ISO, Director, Managing, Market, MICROS, payroll, performance appraisals, policies, Property Management, Protel, Express, Reception, Recruiting, recruitment, Safety, Sales, Statistics, Trainer
  • Recruiting and interviewing
  • Issue resolution
  • Employee performance evaluations
  • Customer service
  • Bilingual in English and Hindi
  • Strong work ethic
  • Staff training and development

Timeline

Assistant Manager

Mantra Group, Mantra Parramatta
12.2017 - 09.2018

Assistant Manager

Mantra Pandanas
05.2016 - 12.2017

Relief Night Manager/ Front Office Assistant

Excellent understanding of SIHOT PMS, Adina Vibe Darwin Waterfront
06.2015 - 05.2016

Food & Beverage Supervisor

Elan Soho Suites
03.2015 - 06.2015

Restaurant Manager

Airways Hotel & Residences
08.2012 - 08.2014

Assistant Manager

Notable understanding of IDS - F & B and IDS POS, The Park Hotel
12.2009 - 08.2012

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Anshuman Sharma