Anson Hui
Applecross,WA
Summary
Proven professional with a track record of enhancing customer satisfaction at Qi Reflexology & Massage through exceptional organizational and communication skills. Excelled in client relations and data entry, significantly improving office efficiency. Demonstrated ability to manage time effectively, ensuring smooth operation and positive customer experiences. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Qi Reflexology & Massage
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Bubble Tea Barista
Presotea
11.2020 - 08.2021
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
Tom & Tom’s Coffee
04.2018 - 02.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor of Science - Chiropractic
Murdoch University
Perth, WA02.2028
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Data inputting
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Receptionist
Qi Reflexology & Massage
08.2021 - Current
Bubble Tea Barista
Presotea
11.2020 - 08.2021
Barista
Tom & Tom’s Coffee
04.2018 - 02.2019
Bachelor of Science - Chiropractic
Murdoch University
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