Ansu Dubey
Parramatta,NSW
Summary
Hardworking and skilled professional seeking a challenging role where I can utilize my experience in customer service, problem-solving, and technical troubleshooting to contribute to organizational success while maintaining a calm and professional demeanor.
Overview
3
3
years of professional experience
Work History
IT Executive
Utkarsh Small finance Bank, India
Varanasi, Uttar Pradesh
11.2021 - 10.2023
- Consistently resolved customer inquiries, issues, and complaints promptly, maintaining a high level of customer satisfaction.
- Demonstrated in-depth product knowledge to assist customers effectively, providing accurate information and solutions.
- Communicated professionally with customers via phone, email, and chat, ensuring clear and effective interactions.
- Analyzed customer problems and provided tailored solutions, going above and beyond to meet their needs.
- Efficiently managed orders, including tracking and cancellations, ensuring smooth and timely delivery.
- Educated customers on using Flipkart's platform effectively, empowering them to make informed decisions.
- Maintained accurate records and adhered to quality standards, contributing to overall operational excellence.
- Collaborated with the team to resolve complex cases, fostering a supportive and team-oriented work environment.
- Adapted to changes and efficiently managed workload in a fast-paced and dynamic environment.
Customer Service Executive
Flipkart, India
04.2021 - 10.2021
- Consistently resolved customer inquiries, issues, and complaints promptly, maintaining a high level of customer satisfaction.
- Demonstrated in-depth product knowledge to assist customers effectively, providing accurate information and solutions.
- Communicated professionally with customers via phone, email, and chat, ensuring clear and effective interactions.
- Analyzed customer problems and provided tailored solutions, going above and beyond to meet their needs.
- Efficiently managed orders, including tracking and cancellations, ensuring smooth and timely delivery.
- Educated customers on using Flipkart's platform effectively, empowering them to make informed decisions.
- Maintained accurate records and adhered to quality standards, contributing to overall operational excellence.
- Collaborated with the team to resolve complex cases, fostering a supportive and team-oriented work environment.
- Adapted to changes and efficiently managed workload in a fast-paced and dynamic environment.
Education
Masters in Commerce (M.Com) -
01.2021
Bachelor in Commerce (B.Com) -
01.2019
Skills
- Customer service
- Problem-solving
- Technical troubleshooting
- Communication
- Adaptability
- Time management
- Attention to detail
- Teamwork
Timeline
IT Executive
Utkarsh Small finance Bank, India
11.2021 - 10.2023
Customer Service Executive
Flipkart, India
04.2021 - 10.2021
Masters in Commerce (M.Com) -
Bachelor in Commerce (B.Com) -
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