Ante Horvat
Pennington,Australia
Summary
Experienced Detention Services Officer serving as Facility Operational Manager, with a solid foundation in detainee management and psychological support from Serco Immigration Services. Proven track record in implementing de-escalation strategies and security protocols that enhance client safety and well-being. Excels in problem-solving and team leadership, ensuring regulatory compliance and operational excellence.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Facility Operational Manager
Serco Immigration Services
Kilburn, Australia
01.2010 - Current
- Detention Services Officer
- Detainee Support Worker
- Detainee Service Manager
Detainee Support Worker II
Serco Immigration Services
West Richmond, Australia
01.2008 - 01.2010
- Provided emotional support and companionship to enhance clients' well-being
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques
- Helped clients develop coping mechanisms, technical abilities and job skills
Client Service Officer
Global Solutions LTD
06.2005 - 01.2008
- To work with clients in an empathetic manner, treating them with respect and dignity
- Taking into account the client's safety and wellbeing through maintaining a secure and stable environment by pro-active integration with clients on a daily basis
- The Client Services Officer will be active in the implementation and achievement of the Immigration Detention Values
Security Guard
Coober Pedy Business and Retail Association
Coober Pedy, Australia
01.2002 - 01.2003
Police Officer
, Former Yugoslavia
01.1990 - 01.1991
Security Guard
Desert Cave Hotel
Coober Pedy, Australia
01.2002
Education
Diploma - Community Services
Aston College
Melbourne02-2024
Year 12 -
01.1987
Skills
- Behavioral Assessment
- Detainee Management
- First Aid Proficiency
- Incident Management Reporting
- Conflict Resolution Techniques
- Security Protocols
- Proficient in Safe Restraint Practices
- Surveillance Techniques
- Safety Audits
- De-escalation Strategies
- Incident Mitigation
- Detainee Oversight
- Security Oversight
- Perimeter Security Management
- Visit Management
- Document Management
- Regulatory Compliance Inspections
- Rapid Response Coordination
- Contraband Identification
- Effective Search Procedures
- Safety Enforcement
- Video Monitoring Expertise
- Effective Negotiation Skills
- Crisis Intervention Expertise
- Psychological Support Protocols
- Effective conflict resolution
- Strong Problem-Solving Skills
- Team Leadership
Languages
- Serbo-Croatian
- Slovenian
- English
Volunteer Experience
- Bar work, Underground Club, Coober Pedy
- General maintenance, Underground Club, Coober Pedy
- Security, Underground and Bowling Club, Coober Pedy
- Volunteer Ambulance Officer, Coober Pedy, 01/01/00, 12/31/02
- Volunteer, Underground Club, 01/01/93, 12/31/03
- Volunteer, United Bowling Club, 01/01/03, 12/31/05
References
James Barnes, Adelaide IDC Centre Manager
Hobbies and Interests
- History
- Geography
- Reading
- Politics
Accreditationsandlicenses
- Certificate IV in Frontline Management, 01/01/14
- Cert IV Security Risk Management, 01/01/14
- Incident Controller, 01/01/17
- Biometrics Acquisition and Matching System – Train the Trainer, 06/01/13
- Australian Institute of Management (AIM), Contract Management, 06/01/13
- AIM the New Supervisor, 05/01/13
- AIM the Experienced Supervisor, 05/01/13
- Mental Health Training Cert., 01/01/12
- Chief Fire Warden Cert., 01/01/17
- Certificate III in Community Services Work, 01/01/11
- Diploma of Community Services, 01/01/24
- Child Safe Environments – Reporting Child Abuse and Neglect, 09/01/11
- Mental Health First Aid, 01/01/08
- Certificate III in Correctional Practice, 07/01/06
- The Public Safety Training Package, 01/01/05
- Liquor Licensing Laws of South Australia, 04/01/02
- Security License #ISL 166974, 01/01/01
- Certificate Volunteer Ambulance Officer, 03/30/01
- Fire Emergency Response, 01/01/00
- Senior First Aid certificate, current
- Federal Police clearance, current
- Working with Children clearance, current
Personal Information
- Age: 54
- Place of Birth: Germany
- Nationality: Australian
Languages
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
Slovenian
Professional
German
Limited
Accomplishments
- Employee of the month numerous times
- Employee of the year
- Safety award
Certification
- Certificate IV in Frontline Management, 2014
- Cert IV Security Risk Management, 2014
- Incident Controller, 2017
- Biometrics Acquisition and Matching System – Train the Trainer, 06/01/13
- Australian Institute of Management (AIM), Contract Management, 06/01/13
- AIM the New Supervisor, 05/01/13
- AIM the Experienced Supervisor, 05/01/13
- Mental Health Training Cert., 2012
- Chief Fire Warden Cert., 2017
- Certificate III in Community Services Work, 01/01/11
- Diploma of Community Services, 2024
- Child Safe Environments – Reporting Child Abuse and Neglect, 09/01/11
- Mental Health First Aid, 2008
- Certificate III in Correctional Practice, 07/01/06
- The Public Safety Training Package, 2005
- Liquor Licensing Laws of South Australia, 04/01/02
- Security License #ISL 166974, 2001
- Certificate Volunteer Ambulance Officer, 03/30/01
- Fire Emergency Response, 2000
- Senior First Aid certificate, current
- Federal Police clearance, current
- Working with Children clearance, current
References
References available upon request.
Timeline
Facility Operational Manager
Serco Immigration Services
01.2010 - Current
Detainee Support Worker II
Serco Immigration Services
01.2008 - 01.2010
Client Service Officer
Global Solutions LTD
06.2005 - 01.2008
Security Guard
Coober Pedy Business and Retail Association
01.2002 - 01.2003
Security Guard
Desert Cave Hotel
01.2002
Police Officer
01.1990 - 01.1991
Diploma - Community Services
Aston College
Year 12 -
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