I am Anteneh tafesse I am originally from Ethiopia
I lived in New Zealand for 11 years recently moved to Melbourne to start a new life
Overview
7
7
years of professional experience
Work History
Taxi Driver
Alert Taxis
Auckland
01.2023 - 03.2024
Tour Guide
Yournzdriver
Auckland
05.2022 - 02.2024
Guided groups of up to Number people on scheduled tours.
Built personal relationships with guests to promote positive experiences.
Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
Taxi Dispatcher
Auckland Taxi Vans
Auckland
06.2021 - 11.2023
Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
Monitored vehicle locations to coordinate timely arrivals.
Courier Contractor
DHL Express
Auckland
09.2016 - 08.2019
Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
Enhanced delivery efficiency by optimizing routes and time management strategies.
Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
Education
Finished High School -
Mount Albert Grammar School
New Zealand
Skills
Public Speaking
Presentation Skills
Local history
Exceptional communication
Creative solutions
Guest Relations
Customer Engagement
Timeline
Taxi Driver
Alert Taxis
01.2023 - 03.2024
Tour Guide
Yournzdriver
05.2022 - 02.2024
Taxi Dispatcher
Auckland Taxi Vans
06.2021 - 11.2023
Courier Contractor
DHL Express
09.2016 - 08.2019
Finished High School -
Mount Albert Grammar School
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