Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anteneh Tafesse

Melbourne,VIC

Summary

I am Anteneh tafesse I am originally from Ethiopia

I lived in New Zealand for 11 years recently moved to Melbourne to start a new life

Overview

7
7
years of professional experience

Work History

Taxi Driver

Alert Taxis
Auckland
01.2023 - 03.2024

Tour Guide

Yournzdriver
Auckland
05.2022 - 02.2024
  • Guided groups of up to Number people on scheduled tours.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.

Taxi Dispatcher

Auckland Taxi Vans
Auckland
06.2021 - 11.2023
  • Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
  • Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
  • Managed multiple phone lines, efficiently handling incoming calls and addressing inquiries about fares and availability.
  • Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
  • Developed strong relationships with drivers through clear communication and mutual respect, fostering a positive work environment.
  • Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.
  • Monitored vehicle locations to coordinate timely arrivals.

Courier Contractor

DHL Express
Auckland
09.2016 - 08.2019
  • Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Enhanced delivery efficiency by optimizing routes and time management strategies.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
  • Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
  • Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
  • Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.

Education

Finished High School -

Mount Albert Grammar School
New Zealand

Skills

  • Public Speaking
  • Presentation Skills
  • Local history
  • Exceptional communication
  • Creative solutions
  • Guest Relations
  • Customer Engagement

Timeline

Taxi Driver

Alert Taxis
01.2023 - 03.2024

Tour Guide

Yournzdriver
05.2022 - 02.2024

Taxi Dispatcher

Auckland Taxi Vans
06.2021 - 11.2023

Courier Contractor

DHL Express
09.2016 - 08.2019

Finished High School -

Mount Albert Grammar School
Anteneh Tafesse