- Adventure Travel
- Animal Welfare Advocacy
- Personal Development and Self-Improvement
- Running
- Wine Tasting
- Cooking
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Passionate about balancing physical health with mental and emotional wellness
Antero Bonifacio
Chelsea,VIC
Summary
Dynamic, results-driven professional with extensive experience in managing and leading technical operations, dedicated to delivering innovative solutions that consistently exceed corporate quality standards and client expectations. A strong commitment to ownership, accountability, and responsibility fosters an empowered workforce that thrives on collaboration, creativity, and teamwork. Passionate about enhancing quality and customer satisfaction, with a proven track record in executing both tactical and strategic initiatives. Expertise in guiding projects from inception to completion through effective stakeholder management, cultivating strong relationships with customers, service providers, operational teams, and vendors by prioritising integrity and excellence.
Overview
30
30
years of professional experience
Work History
Program Manager - Energy Australia Account
IBM Australia
01.2019 - 12.2019
- Engaged in managing the implementation of Oracle EULA license auditing and Oracle cloud@customer platform for Energy Australia.
- Led and directly managed Offshore Project Managers based in Malaysia.
- Redefined project scope, schedule, cost, quality, contract and procurement requirements based on the Statement of Work.
- Program managed the implementation of Oracle EULA auditing and cloud@customer platform by realigning a revised statement of work.
- Managed the completion of Energy Australia's process model, functional specifications and setup of hardware for cloud@customer.
Integrated Service Delivery Manager - AECOM Account
IBM Australia
01.2018 - 12.2019
- Provided senior-level leadership to 25+ Desktop SME's from Australia and NZ by outlining the direction of technical support, incident, problem and change management.
- Implemented improvement procedures across the company-wide delivery process to ensure successful outcomes as measured by metrics.
- Enhanced focus on service level agreement (SLA) metrics and team performance by reviewing the quality of delivery standards and reporting.
- Influenced and managed the desktop team operations to achieve the highest level of performance within the APAC region, meeting and exceeding the KPI of above 90%.
- Aligned L3 and L4 support engagement, which led to increased performance and delivery.
Integrated Service Delivery Manager - RACV Account
IBM Australia
01.2015 - 12.2018
- Customer-facing, single point of contact and advocate between IBM Service Delivery and RACV.
- Managed 25+ offshore technical SME's managing RACV's managed infrastructure.
- Oversaw costs, including annual Document of Understanding (DOU)/interlock plan negotiations between service delivery and delivery project executive (DPE).
- Directed and led operational coordination during Major incidents.
- Steered problem management and supervised change management.
- Generated revenue by facilitating service requests and upgrade projects.
- Received Manager's choice award in 2015, 2016 and 2017 to recognize efforts in delivery.
- Managed and supervised the change management process redesign to close long-standing escalation issues and regain customer trust when implementing infrastructure or application changes.
- Successfully led the upgrade of Tivoli Identity Manager and Tivoli Access Manager.
- Successfully managed, executed and completed seamless migration of 90 critical Test and Prod Linux and Wintel servers from ESX5 to the latest ESX Platform without any major incidents.
- Increased live automation from 2 to 32 within the RACV environment, which significantly saved time, effort and cost.
- Executed capacity review for RACV, which was used as a roadmap for strategic capacity governance.
- Consistently exceeded KPI of above 90% SLA targets.
- Prevented large-scale incidents in the backup and storage space which could have led to financial loss.
- Migrated RACV to the new service provider without disrupting daily business operations.
Program Delivery Lead - Dynamic Automation Rollout
IBM Australia
01.2015 - 12.2015
- Headed all aspects of the dynamic automation rollout across all industries and integrated service accounts by supervising the efforts of five offshore project managers in establishing network and security infrastructure across 5000+ servers.
- Received the Manager's Choice Award to recognize efforts in Q2 in driving three additional accounts to go live for Dynamic Automation.
Compliance Delivery Lead
IBM Australia
01.2012 - 12.2015
- Directed efforts of 25+ offshore SMEs, implemented metrics, guidance, support and reporting across 8 managed Industry, Integrated and Offshore accounts to improve security compliance posture across Australia, NZ and Africa.
- Reported weekly to the senior management team by identifying risk areas and recommending tactical mitigation plans.
- Awarded special recognition as a top 10% performer in IBM in response to consistent service excellence.
- Acknowledged by EMEA Senior Executive Team for successfully implementing a green compliance program for Airtel Africa based in Nairobi, Kenya, by developing a roadmap to enable the supporting team across Africa towards clearing 30k security patches across Intel and Unix Platforms.
- Received cash award and GTS Service Excellence Award (SEA) based on outstanding contribution in Compliance and Dynamic Automation.
- Achieved 100% green compliance across multiple accounts, including Victoria Police, Myer, Energy Australia, RACV, NAB, Westpac, Telstra and Airtel Africa.
- Formulated the use of automation to deploy security patches across all managed servers.
Security Lead & Technical Analyst | National Operation Centre Team Leader
CSG Australia
01.2011 - 12.2012
- Expanded scope of role and responsibility through promotion from an operational Team Lead to a Security Lead and Technical Analyst within the first 12 months.
Infrastructure Delivery Manager | Server & Client Team Manager | Server & Client Systems Engineer
ASG Group Ltd
01.2009 - 12.2010
- Increased sphere of influence through three promotions within 12 months from Systems Engineer to Team Manager and Infrastructure Delivery Manager by directing and managing 30+ onshore SME's.
Flow Analyst - Night Shift
Primary Connect
02.2021 - Current
- Continual monitoring of production, people and equipment. Using SCADA, VISION, JDA, CCTV, and UHF Radios
- Work closely and collaborate with Vanderlande to ensure timely resolutions of any faults and planning of planned and unplanned maintenance.
- Manage Routes and Dock set Aisles to meet dispatch windows.
- Identifying the impacts of unplanned outages/breakdowns.
- Stand in as Shift Lead and point of Escalation when required.
- Reporting any potential Issues or impact from automation caused by faults or delays.
- Comply with safety policies, procedures and role responsibilities as defined by WW Policies and responsibilities
- Perform product audits and identify where adjustments are required to minimize any damages or faults to automation.
- Manage the introduction of new products into the DC using SAP, JDA and Vision to make sure the new products are introduced correctly in the environment and have the correct footprint.
- Work closely with the Systems Team in resolving Stock footprint issues, Xdock management and dispatch management
- Correct any problems related to product teach-in through audit, root cause analysis and rectification.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
DC Storeperson - Night Shift
Woolworths Group Ltd / Primary Connect
02.2020 - 01.2021
- Defoiling - at a dedicated workstation and as part of a team, this role is responsible for cutting plastic wrap off pallets and validating the right product through the computer system
- Manual depalletizing - working in pairs at a dedicated workstation, this role is responsible for moving cartons from a pallet to trays
- Automated Case Picking (ACP) - Works in managing and fixing faults during automatic pelletizing.
- Dispatch Loading - using a Pallet Transporter, this role is responsible for loading pallets onto trucks for delivery to stores
- Goods to Person - working at a dedicated Semi Automated workstation, this role is responsible for placing small/lightweight cartons onto a tray (by hand)
- Order Selection - operating a Pallet Transporter, this role is responsible for accurately picking and stacking stock through various locations in the warehouse
- Comply with safety policies, procedures and role responsibilities as defined by WW Policies and responsibilities
Education
Advanced Certificate - Information Technology
Holmesglen TAFE
Victorian Certificate - undefined
Swinburne TAFE
Bachelor's Degree - Mechanical Engineering
Far Eastern University
Skills
- Service delivery management
- Stakeholder collaboration
- Team leadership
- Information technology operations
- Experience with agile frameworks
- Self-driven professional
- Proactive customer engagement
- Proactive exploration of knowledge
- Strong interpersonal skills
- Continuous improvement
- Compliance analysis
- Multiple priorities management
Certification
- ITIL V3 - Service Transition
- ITIL 2011 Edition OSA: Introduction to Problem Management
- ITIL 2011 Edition OSA: Introduction to Incident Management
- Global Change Management Education Document
Interests
Security Clearance
- Negative Vetting Level 1
- Negative Vetting Level 2
Professional Development
- Integrated Service Manager Mastery Course
- Client Management Professions
- Service Management Integration
- Asia Pacific Delivery Project Executive Mastery Course
- Cost Control Guidance for Delivery Project Executive
- End-to-End Service Management
- Using IBM Service Management Portfolio
Websites
Quote
If you never failed, You never tried anything new
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Flow Analyst - Night Shift
Primary Connect
02.2021 - Current
DC Storeperson - Night Shift
Woolworths Group Ltd / Primary Connect
02.2020 - 01.2021
Program Manager - Energy Australia Account
IBM Australia
01.2019 - 12.2019
Integrated Service Delivery Manager - AECOM Account
IBM Australia
01.2018 - 12.2019
Integrated Service Delivery Manager - RACV Account
IBM Australia
01.2015 - 12.2018
Program Delivery Lead - Dynamic Automation Rollout
IBM Australia
01.2015 - 12.2015
Compliance Delivery Lead
IBM Australia
01.2012 - 12.2015
Security Lead & Technical Analyst | National Operation Centre Team Leader
CSG Australia
01.2011 - 12.2012
Infrastructure Delivery Manager | Server & Client Team Manager | Server & Client Systems Engineer
ASG Group Ltd
01.2009 - 12.2010
Victorian Certificate - undefined
Swinburne TAFE
Bachelor's Degree - Mechanical Engineering
Far Eastern University
Advanced Certificate - Information Technology
Holmesglen TAFE
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