Summary
Overview
Work History
Education
Skills
Timeline
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Anthea Galatopoulos

Doreen

Summary

Experienced and motivated professional with a background in employment consulting and customer service, skilled in identifying client needs and delivering effective solutions. Adept at building strong relationships, resolving challenges efficiently, and ensuring a high level of client satisfaction. Proven ability to manage diverse portfolios with excellent communication, problem-solving, and organizational skills

Overview

6
6
years of professional experience

Work History

Sales Assistant

Ralph Lauren
02.2022 - 02.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Employment Consultant

AtWork Australia
02.2019 - 09.2021
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Proofread and edited clients resumes to improve interview chances.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Reviewed, tracked and coordinated employment referrals.
  • Managed caseloads of up to 60 monthly clients in search of gainful employment.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
  • Interviewed clients and administered skills assessments to determine employability.
  • Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
  • Assessed individuals to identify skills, strengths and interests for job placement.
  • Conducted employer and community organization outreach to promote employment services.
  • Inbound outbound calls

Security/Customer Service Role

ISS
04.2017 - 03.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

St Monicas College
01-2016

Skills

  • Monthly reporting
  • Interview preparation
  • Interview coaching
  • Role modeling
  • Planning skills
  • Resume development
  • Employment matching
  • Job search coaching

Timeline

Sales Assistant

Ralph Lauren
02.2022 - 02.2023

Employment Consultant

AtWork Australia
02.2019 - 09.2021

Security/Customer Service Role

ISS
04.2017 - 03.2019

High School Diploma -

St Monicas College

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Anthea Galatopoulos