Anthea Goros
Sydney,NSW
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Internal Sales Representative
Industrial And Bearing Supplies
08.2023 - Current
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Utilized BSM software to track client interactions, resulting in better organization and enhanced customer relationship management.
Sales Supervisor
Totally Workwear
08.2020 - 08.2023
- Trained and mentored new personnel hired to fulfill various roles.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Collaborated with team to encourage open sharing of ideas and solutions.
Floor Manager
Aces Ocean Foods
07.2014 - 08.2020
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
Education
Certificate II in Kitchen Operations - Hospitality
Tafe
Nsw11.2016
Skills
- Experienced at using computer programs such as Microsoft office, Power-point and Excel etc
- Skilled at using the Capital system- BSM
- Data entry
- Time management
- Problem-solving
- Conflict resolution
- Team collaboration
- Decision-making
- Excellent communication
- Customer service
Languages
Greek
Elementary
Timeline
Internal Sales Representative
Industrial And Bearing Supplies
08.2023 - Current
Sales Supervisor
Totally Workwear
08.2020 - 08.2023
Floor Manager
Aces Ocean Foods
07.2014 - 08.2020
Certificate II in Kitchen Operations - Hospitality
Tafe
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