Anthea Hedt

• Kept detailed records of puppy's activities and progress.
• Engaged volunteers from within the community who are interested in helping out with raising a puppy.
• Assisted in teaching puppies good manners such as not jumping on people or chewing furniture.
• Responded promptly to any signs of illness or injury in the puppy.
• Provided guidance when introducing new people or animals into the puppy's environment.
• Helped prepare puppies for their future roles as service animals or therapy dogs by exposing them to various settings and scenarios that may be encountered during their working life.
• Reinforced positive behaviors while redirecting negative ones using reward-based methods.
• Attended weekly meetings with the organization to discuss pup's progress.
• Introduced puppies to a variety of different stimuli such as noises, smells and textures.
• Participated in public awareness campaigns to promote responsible pet ownership.
• Maintained cleanliness of puppy's living environment including crate, bedding and toys.
• Provided daily exercise, socialization and training for puppies.
• Administered medications prescribed by veterinarians as needed.
• Monitored puppy's growth, health and development.
• Organized playdates with other puppies in order to provide socialization experiences.
• Ensured proper nutrition for puppies through meals and snacks provided by the organization.
• Conducted basic obedience training such as sit, stay, come, down and heel commands.
• Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
• Promoted optimal animal health by feeding and watering on regular schedule.
• Set boundaries through disciplinary teaching and treat training.
• Provides enrichment activities for animals in their care.
• Administered medications to animals.
• Conduct the weekly Bayside Enrichment Group

• Actively participate in team meetings regarding patient care planning or problem solving strategies.
• Manage medications according to instructions provided by the physician or pharmacist.
• Provided emotional support to elderly clients and their families.
• Performed household tasks such as laundry, cleaning, shopping, meal preparation.
• Organized recreational activities to promote physical and mental wellbeing of the clients.
• Transported clients to medical appointments and other errands.
• Accompanied clients on outdoor activities when necessary.
• Assisted with daily living activities such as bathing, dressing, eating, and mobility.
• Assisted with meal planning to meet nutritional plans.
• Laundered clothing and bedding to prevent infection.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
• Accompanied clients to social events such as movies or plays.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Provided emotional support to clients during difficult times.
• Coordinated transportation services for clients when necessary.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Accompanied clients to appointments and social outings.
• Scheduled appointments and coordinated transportation as needed.
• Conducted regular checks to ensure a safe living environment.
• Performed light housekeeping duties, including laundry and dishes.
• Prepared nutritious meals and assisted with feeding when necessary.
• Assisted clients with maintaining good personal hygiene.
• Drove clients to doctors' appointments and social outings.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Organized oral medications for clients following dosage and schedule requirements.
• Assisted clients with daily personal hygiene and grooming tasks.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

• Transported puppies to veterinarian appointments or events sponsored by the organization.
• Kept detailed records of puppy's activities and progress.
• Engaged volunteers from within the community who are interested in helping out with raising a puppy.
• Assisted in teaching puppies good manners such as not jumping on people or chewing furniture.
• Responded promptly to any signs of illness or injury in the puppy.
• Provided guidance when introducing new people or animals into the puppy's environment.
• Helped prepare puppies for their future roles as service animals or therapy dogs by exposing them to various settings and scenarios that may be encountered during their working life.
• Reinforced positive behaviors while redirecting negative ones using reward-based methods.
• Attended weekly meetings with the organization to discuss pup's progress.
• Introduced puppies to a variety of different stimuli such as noises, smells and textures.
• Participated in public awareness campaigns to promote responsible pet ownership.
• Maintained cleanliness of puppy's living environment including crate, bedding and toys.
• Provided daily exercise, socialization and training for puppies.
• Administered medications prescribed by veterinarians as needed.
• Monitored puppy's growth, health and development.
• Organized playdates with other puppies in order to provide socialization experiences.
• Ensured proper nutrition for puppies through meals and snacks provided by the organization.
• Conducted basic obedience training such as sit, stay, come, down and heel commands.
• Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
• Promoted optimal animal health by feeding and watering on regular schedule.
• Set boundaries through disciplinary teaching and treat training.
• Feeds animals according to instructions from veterinarians or animal care supervisors.
• Provides enrichment activities for animals in their care.
• Participates in training sessions on proper animal handling techniques.
• Provided daily care for animals, including feeding, grooming, and exercise.
• Participated in fundraising events promoting animal welfare organizations.
• Taught animals sit, stay and other basic commands.
• Assessed animals for injury and illness.
• 4 full time dogs and 20 short term dogs.

• Identified potential suppliers and negotiated contracts with vendors for best prices on goods.
• Resolved customer complaints quickly and efficiently using problem-solving skills.
• Conducted regular inventory checks of food items stored in the kitchen area.
• Reviewed customer feedback surveys to identify areas for improvement in the cafe's offerings or services.
• Trained new employees on proper food handling techniques, safety protocols, and company policies.
• Performed routine maintenance tasks such as cleaning tables and chairs or restocking supplies.
• Provided ongoing training opportunities for existing employees on product knowledge or service techniques.
• Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
• Maintained financial records for the cafe, such as sales figures and profits and losses.
• Oversaw hiring process for new staff members, conducting interviews and making hiring decisions.
• Implemented cost-saving strategies to reduce overhead expenses without sacrificing quality of products or services offered.
• Developed and implemented marketing strategies to increase sales and profitability.
• Monitored customer service standards and provided feedback to staff members on performance.
• Created weekly promotions to increase customer traffic in the cafe.
• Assisted with menu development by testing out recipes before introducing them to customers.
• Analyzed market trends to determine pricing structure for menu items.
• Managed marketing campaigns through social media platforms to reach target customers.
• Ensured compliance with health codes by regularly inspecting kitchen area and equipment.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Set pricing structures according to market analytics and emerging trends.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
• Developed and implemented successful sales strategies to meet business goals.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Hosted special events to boost brand awareness and increase community engagement.
• Analyzed client business needs and assisted in determining appropriate resources and strategies.
• Executed performance reviews to encourage improved productivity for team members.
• Analyzed industry trends to develop competitive strategies.
• Oversaw budgeting and financial management.
• Served as a liaison between the organization and external stakeholders.
• Implemented quality assurance processes to ensure product excellence.
• Developed policies and procedures for the organization.
• Managed daily operations of business, including hiring and training staff.
• Ensured compliance with local, state, and federal regulations.
• Ensured compliance with applicable laws and regulations related to business operations.
• Provided direction and guidance to employees.
• Identified new opportunities for growth, expansion, and diversification.
• Developed strategic plans to increase profitability and efficiency.
• Maintained relationships with existing clients by providing superior customer service.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Reviewed legal documents related to business operations.
• Conducted performance reviews for employees on a regular basis.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Coached staff on strategies to enhance performance and improve customer relations.
• Trained new employees to perform duties.
• Oversaw food preparation, production and presentation according to quality standards.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Assisted staff by serving food and beverages or bussing tables.
• Implemented cost control measures to reduce waste and expenses.
• Resolved problems or concerns to satisfaction of involved parties.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Delegated work to staff, setting priorities and goals.
• Cultivated positive relationships with vendors and suppliers.
• Led staff meetings to communicate goals and expectations clearly.
• Managed daily operations in high volume, fast-paced restaurant.
• Ensured compliance with health, safety, and sanitation regulations.
• Tracked daily sales reports to identify areas of improvement.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Scheduled staff shifts while optimizing labor costs effectively.
• Coordinated catering services for special events or large parties.
• Resolved customer complaints professionally, ensuring satisfaction.
• Controlled inventory levels and conducted regular stock audits.
• Explained goals and expectations required of trainees.
• Oversaw food preparation and presentation to ensure quality.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Assisted with hiring decisions, including interviewing potential candidates.
• Monitored equipment maintenance, addressing issues promptly.
• Created and executed innovative menu offerings for diverse clientele.
• Developed and implemented effective staff training programs.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Fostered a positive work environment for team morale improvement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Conducted performance evaluations for team members regularly.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Analyzed sales data to drive revenue growth strategies.

• Identified potential suppliers and negotiated contracts with vendors for best prices on goods.
• Resolved customer complaints quickly and efficiently using problem-solving skills.
• Conducted regular inventory checks of food items stored in the kitchen area.
• Reviewed customer feedback surveys to identify areas for improvement in the cafe's offerings or services.
• Trained new employees on proper food handling techniques, safety protocols, and company policies.
• Performed routine maintenance tasks such as cleaning tables and chairs or restocking supplies.
• Provided ongoing training opportunities for existing employees on product knowledge or service techniques.
• Established relationships with local businesses and organizations in order to promote events at the cafe.
• Organized daily operations of cafe, including scheduling staff shifts, ordering supplies, and overseeing food preparation.
• Maintained financial records for the cafe, such as sales figures and profits and losses.
• Oversaw hiring process for new staff members, conducting interviews and making hiring decisions.
• Implemented cost-saving strategies to reduce overhead expenses without sacrificing quality of products or services offered.
• Developed and implemented marketing strategies to increase sales and profitability.
• Monitored customer service standards and provided feedback to staff members on performance.
• Created weekly promotions to increase customer traffic in the cafe.
• Assisted with menu development by testing out recipes before introducing them to customers.
• Analyzed market trends to determine pricing structure for menu items.
• Planned special events such as wine tastings or live music nights at the cafe.
• Managed marketing campaigns through social media platforms to reach target customers.
• Ensured compliance with health codes by regularly inspecting kitchen area and equipment.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Set pricing structures according to market analytics and emerging trends.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Developed and implemented successful sales strategies to meet business goals.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Employed and managed vendors by negotiating deliverables, cost and expected quality.
• Hosted special events to boost brand awareness and increase community engagement.
• Analyzed client business needs and assisted in determining appropriate resources and strategies.
• Executed performance reviews to encourage improved productivity for team members.
• Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
• Analyzed industry trends to develop competitive strategies.
• Created marketing campaigns to attract new customers.
• Oversaw budgeting and financial management.
• Served as a liaison between the organization and external stakeholders.
• Implemented quality assurance processes to ensure product excellence.
• Developed policies and procedures for the organization.
• Managed daily operations of business, including hiring and training staff.
• Ensured compliance with local, state, and federal regulations.
• Ensured compliance with applicable laws and regulations related to business operations.
• Provided direction and guidance to employees.
• Identified new opportunities for growth, expansion, and diversification.
• Developed strategic plans to increase profitability and efficiency.
• Maintained relationships with existing clients by providing superior customer service.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Reviewed legal documents related to business operations.
• Conducted performance reviews for employees on a regular basis.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Coached staff on strategies to enhance performance and improve customer relations.
• Trained new employees to perform duties.
• Oversaw food preparation, production and presentation according to quality standards.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Assisted staff by serving food and beverages or bussing tables.
• Implemented cost control measures to reduce waste and expenses.
• Resolved problems or concerns to satisfaction of involved parties.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Delegated work to staff, setting priorities and goals.
• Cultivated positive relationships with vendors and suppliers.
• Led staff meetings to communicate goals and expectations clearly.
• Managed daily operations in high volume, fast-paced restaurant.
• Negotiated contracts with service providers for facility management needs.
• Ensured compliance with health, safety, and sanitation regulations.
• Tracked daily sales reports to identify areas of improvement.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Scheduled staff shifts while optimizing labor costs effectively.
• Coordinated catering services for special events or large parties.
• Resolved customer complaints professionally, ensuring satisfaction.
• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
• Controlled inventory levels and conducted regular stock audits.
• Distributed food to service staff for prompt delivery to customers.
• Explained goals and expectations required of trainees.
• Oversaw food preparation and presentation to ensure quality.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Assisted with hiring decisions, including interviewing potential candidates.
• Monitored equipment maintenance, addressing issues promptly.
• Created and executed innovative menu offerings for diverse clientele.
• Developed and implemented effective staff training programs.
• Inspected dining and serving areas for cleanliness and proper setup.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Fostered a positive work environment for team morale improvement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Conducted performance evaluations for team members regularly.
• Supervised activities of dining room staff to maintain service levels and support guest needs.
• Analyzed sales data to drive revenue growth strategies.

• Developed and implemented school policies, procedures, and operational systems to ensure compliance with legal requirements.
• Managed the financial operations of the school including budgeting, purchasing, payroll processing, accounts payable and receivable, and auditing.
• Adapted resource allocation based on changing enrollment patterns or needs.
• Fostered a positive school culture promoting inclusivity and respect.
• Ensured a safe learning environment by enforcing safety protocols.
• Ensured compliance with federal, state, and district regulations and policies.
• Managed school budgets, resources, and facility maintenance initiatives.
• Oversaw the hiring, training, and mentoring of new teachers.

· Provided leadership, mentoring and management of the School’s professional staff, including development and review of performance management plans, and facilitated professional development.

· Managed the breadth of research administration activities within the School including

o Providing managerial support across the range of business services for School-based research centres.

o Facilitating the strategic planning of research within the School.

o Managing administrative support for Higher Degree by Research students, and

o Ensuring the delivery of project milestones.

· Provided executive support to School committees and the School Advisory Board, including the development of documentation and reports.

· Identified, developed and managed projects specific to the School.

· Managed and provided leadership in the implementation of the School’s Work Health and Safety responsibilities in accordance with the University’s systems, policies and procedures.

· Managed the School’s space, facilities, technical resources, and equipment.

· Interpreted and applied the University policies and procedures, resolved problems, and maintained an understanding of precedent, best practice and standards.

· Contributed to the overall management of the School as a member of the School Executive.

· Kept abreast of national priorities and developments in higher education, and provided advice and strategies to the School Executive to inform decision making and enable achievement of performance outcomes.

· Led the development, communication and implementation of a service delivery and continuous improvement culture in the School that integrated with business processes, staff workload models and performance management plans, aligned to achieving strategic and operational outcomes.

· Undertook high level research and analysis and prepared briefing documents and reports on behalf of the Head of School for School Executive, School Board, Division Executive and other committees both internal and external to the University.

· Developed, coordinated and facilitated the School’s planning day.

· Developed the School’s strategic plan and other governance documentation, ensuring they integrated and aligned with the wider University, then drove the implementation of the governance.

· Managed the School’s financial resources (income and expenditure) and collaborated with the Division’s finance team to develop the School’s financial forecasts, budgets and plans to mitigate risks to ensure the financial viability of the School.

· Analysed, monitored and reviewed the staffing profile of the School and developed and implemented workforce planning strategies.

· Managed casual staff.

· Provided leadership in event management in School events.

· Developed integrated marketing plans to ensure the School’s strategic directions for teaching, learning and research aligned with the broader University’s marketing and international objectives.

· Contributed to the planning and implementation of the School’s programs and course development.

· Represented the School through participation in Division and University working groups and committees, including City East Campus Management Group.

• Managed day-to-day operations and assisted commander in overall strategizing.
• Reviewed paperwork to ensure soldier readiness.
• Planned, controlled and implemented $[Amount] annual budget for sustainment services, travel, [Type] and supplies.
• Handled soldier paperwork and logistics upon deployment and training.
• Coordinated efforts of [Number] [Type] personnel while successfully executing [Type] operations through efficient [Task] completion.
• Created presentations for board members regarding key initiatives and updates on organizational performance.
• Provided leadership support for projects by setting timelines, delegating tasks and monitoring progress.
• Participated in meetings with executives from other organizations to facilitate collaboration efforts.
• Coordinated with cross-functional teams to ensure successful project completion.
• Assisted the CEO in developing corporate plans by providing strategic advice on business growth opportunities.
• Planned long-term goals and objectives in accordance with organizational vision and mission statement.
• Organized special events such as conferences or seminars that promote public awareness about the organization's services.
• Managed daily operations including budgeting, forecasting, accounting, payroll and personnel administration.
• Resolved customer complaints in a timely manner while maintaining high levels of service quality.
• Maintained relationships with external stakeholders such as vendors, suppliers, partners.
• Analyzed financial data and prepared comprehensive reports for senior management team.
• Reviewed existing practices to identify areas for improvement or cost reduction initiatives.
• Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
• Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
• Determined appropriate budgets and administered expenditures.
• Established contact with new markets by traveling to conventions and setting up meetings.
• Facilitated business presentations to outline consumer demands and pitch business concepts.
• Drove business development by pursuing partnerships, funding, and revenue streams.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Managed budgeting processes for various projects across the organization.
• Created and maintained relationships with key stakeholders.
• Acted as liaison between upper management and lower level personnel.
• Organized and facilitated regular meetings with senior management teams.
• Developed and implemented strategies to increase executive efficiency.
• Reviewed proposals from potential vendors before making purchasing decisions.
• Coordinated cross-functional teams to deliver high quality results within tight timelines.
• Established relationships with key partners and vendors to ensure successful project outcomes.
• Facilitated team building activities designed to boost morale among staff members.
• Ensured compliance with industry regulations and standards.
• Mitigated business risks by working closely with staff members and assessing performance.
• Managed risk mitigation strategies across all operations.
• Formed and sustained strategic relationships with clients.
• Led cross-functional teams to achieve business goals.
• Established effective communication channels within organization.
• Delegated work to staff, setting priorities and goals.
• Drove customer satisfaction by addressing concerns or feedback promptly.
• Coordinated with HR to recruit, train, and retain staff.

· Provided high level advice and administrative support to the Pro Vice Chancellor on matters pertaining to the Division and the effective running of the Divisional Executive and associated governance arrangements.

· Provided high quality information, analysis and strategic support to members of the Division’s Executive in meeting the mission and goals of the Division and University.

· Contributed to the effective management of the Division, providing support and environmental analysis to facilitate strategic planning and review, risk management, management of space and relationship management.

· Provided high level confidential support to the Executive on matters relating to the Vice Chancellor, Senior Management Group, and significant internal and external stakeholder

· Proactively assessed, reported and actioned strategic matters for members of Division Executive by:

o Providing advice, critical comment and briefings on papers and reports received.

o Undertaking research, data gathering and analysis for members of Executive to support decision making.

o Undertaking work for the Pro Vice Chancellor which facilitated the smooth operation of the Executive and management of the Division.

· Coordinated the annual planning and review process for the Division, liaising with Planning and Institute Performance and developing the required documentation.

· Managed space requirements across the City East Campus, and provided advice and recommendations on the best use of space including the provision for future research and research student requirements.

· Actively participated at City East Campus Advisory Group.

· Coordinated the annual Minor Capital Works cycle at the Division level, including writing submissions on the Pro Vice Chancellor’s behalf.

· Coordinated the annual risk analysis activity for the Division.

· Provided executive support to the Division Executive and City East Campus Management Group, including preparing the agenda, papers, minutes and correspondence, and monitoring actions.

· Extensive event management including the Division-wide end-of-year function.

· Actively engaged in the OHSW&IM activities of Division including operating as a First Aid Officer, standing as the Playford Building Evacuations Officer, undertaking regular workplace inspections, and ensuring OHSW&IM was considered within all building works on campus.

· Developed documentation for submissions to Academic Board, University Council and Senior Management Group.

· Prepared correspondence and documents on behalf of the Pro Vice Chancellor including:

o Responses to student complaints and appeals.

o General correspondence.

o Letters of support.

o University’s annual reports.

o Division Strategic Plans.

· Managed the daily operations of the Office of the Pro Vice Chancellor.

· Negotiated and coordinate conference sponsorship.

· Established and managed the exemplary functioning of the Division-wide staff room.

· Supervised the Pro Vice Chancellor’s key cost centres.

· Held the role of Returning Officer and conducted all Division-wide elections.

• Developed and implemented strategies to collect data from various sources.
• Prepared presentations summarizing key insights from gathered information.
• Organized and conducted meetings with investigators, group conferences and special events.
• Monitored progress of ongoing projects, ensuring deadlines are met effectively.
• Provided support in writing grant proposals related to funded research initiatives.
• Provided advice and guidance on best practices for research projects.
• Attended conferences and meetings related to current industry trends or developments.
• Proposed recommendations based on findings from conducted studies.
• Utilized software programs such as SPSS or STATA for quantitative analysis purposes.
• Reviewed literature to gain a better understanding of relevant topics.
• Administered research and development contract procurements in partnership with public, private and non-profit organizations and higher education institutions to obtain advancements in medical and cutting-edge technology.
• Built and strengthened sponsor relationships through trial preparation, budget negotiation, and ongoing servicing.
• Managed multiple tasks simultaneously while meeting tight deadlines.
• Assisted with the implementation of new technologies to improve research workflow efficiency.
• Organized focus groups, interviews, and other forms of qualitative data collection.
• Designed surveys, questionnaires, and other instruments for use in research studies.
• Collaborated with stakeholders to identify areas of improvement in existing research processes.
• Analyzed survey results and identified trends within the collected data.
• Maintained databases containing all collected data from research activities.
• Coordinated research preparation, quality, timeliness, and approval process.
• Maintained relationships with diverse stakeholders and clinical team members through communication and reporting.
• Supported planning, design, preparation, initiation, and execution of study and evaluation protocols.
• Contributed to the development of project plans by providing input on timelines, resources needed.
• Monitored progress on assigned projects and reported back regularly to supervisor.
• Maintained an organized database of all research projects and related materials.
• Presented research findings at internal meetings, conferences, seminars.
• Reviewed existing literature reviews to determine areas of opportunity or risk.
• Maintained database of customer information, including contact details and preferences.
• Created and administered surveys to gather customer insights.
• Built research instruments and drafted questions for digital, traditional and in-person surveyes.

· Provided a range of services to support staff, adjunct academic status holders and students based at the RGH

· Provided a primary point of liaison between Faculty staff and students based at the RGH with the main University campus

· Represented the Faculty’s interests at RGH by acting as a point of information or referral on University policy and procedures, and by facilitating links between the University and the RGH, and between academics, clinicians and students engaged in University programs

· Established and maintained a Faculty Office to provide a focal point for the University’s activities at the RGH

· Provided primary advice and acted as a point of referral on University policy and procedures for staff, academic status holders and students based at RGH

· Managed the use of space allocated to the University, including oversight of the use and maintenance of the student facility

· Provided a conduit between the University/Faculty and RGH’s managerial and clinical staff to facilitate effective communication in the interests of the Faculty’s activities at RGH

· Assisted academic staff, including RGH clinical staff with adjunct academic status, in the discharge of their responsibilities with respect to course management, course and topic evaluation and review, and in meeting deadlines for submission of research and teaching grant applications and other proposals/submissions

· Provided support to students on clinical placement at the RGH

· Represented the University’s interests in the maintenance of appropriate occupational health and safety arrangements covering staff and students at the RGH

· Provided general support for the Faculty’s research programs at the RGH by:

o Providing a point of liaison between academic and research staff based at RGH and the Faculty Research Office and the University’s Office of Research and Grants Office

o Facilitating the research process by providing ready access to research policy, procedures and grant application forms

· Provided administrative support to the Flinders Centre for Clinical Change & Health Care Research (FCCCHCR) as its Research Development Officer by:

o Assisting the Director in developing, business planning, marketing and strategic planning of the FCCCHCR.

o Assisting the Director in developing documentation to support the Research Quality Framework and Excellence in Research Australia processes.

o Performing as Executive Officer to the Executive Committee of FCCCHR, and other committees of the Centre.

o Arranging business meetings, seminars and other functions.

o Managing the FCCCHCR website.

o Writing and distributing a monthly newsletter.

o Supporting and assisting members of FCCCHCR in the development and writing of funding and tender proposals, grant applications (including budget preparation) and in submission of timely reports and returns.

o Preparation and promulgation of marketing and promotional material promoting the research capabilities of FCCCHCR, and assisting members of FCCCHR in managing grant income and expenditure in accordance with the requirements of grant contracts and University policy and procedure.

o Coordinated and convened the international workshop Health Economics from Theory to Practice: informing related decisions of reimbursement, research and regulation at McLaren Vale, 3-5 December 2007, with international delegates from five countries.

2000 to 2006

Flinders University

Flinders Human Behaviour & Health Research Unit

Project Officer - Randomised controlled trial investigating Vietnam Veterans with alcohol problems using the Flinders Model of chronic condition self-management:

· Established and managed the Trial Steering Committee.

· Contributed to the development of ethics proposals.

· Registered the trial with the Australian Clinical Trials Registry.

· Contributed to the development of project protocols.

· Produced recruitment material.

· Established and maintained an advertising database.

· Produced project resources.

· Liaised with key stakeholders.

· Established and maintained a recruitment database.

· Established and maintained the SPSS database of trial data.

· Screened prospective participants and managed recruits.

· Assisted with the supervision of two project nurses.

· Prepared reporting of study progress for publication in peer reviewed journals.

In addition, my duties included:

· Establishing and maintaining three websites.

· Preparing articles for submission in peer reviewed journals.

· Establishing and maintaining an in-house library.

· Establishing and maintaining a 5,000 member database of researchers and clinicians involved in chronic disease management.

· Writing and distributing a monthly e-newsletter.

· Training post-graduate students in the use of Endnote and SPSS.

· Coordinator of the Flinders Model of Chronic Condition Self-Management workshops held locally, nationally and internationally, and contributed to the development of workshop manuals and evaluations.

· Contributed to the development and implementation of the Graduate Certificate in Health (Self-Management).

· Coordinated marketing activities.

· Coordinated academic research meetings.

· Provided Information Technology support.

• Established website.
• Maintained the Registration Information Management System.
• Ensured compliance with security policies including firewalls, anti-virus programs.
• Ensured timely resolution of technical issues for end-users.

• Preparing articles for publication in peer reviewed journals in the area of Preimplantation Genetic Diagnosis.

• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Performed sales consultations and educated clients on products and services.
• Achieved company growth and brand development through market expansion and sales.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Delivered sales presentations focused on offerings and unique advantages over competitors.
• Executed strategic sales plans to expand customer base and revenue.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Maintained accurate records of all transactions between customers and company representatives.
• Assisted senior management in developing long-term strategic goals for the company's growth.
• Established relationships with key clients, while maintaining existing customer base.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Collaborated with marketing team to create promotional materials for target customers.
• Created and presented monthly reports to management on sales performance.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Developed and implemented sales strategies to increase market share.
• Managed daily operations of sales department, including supervision of staff members.
• Identified and developed new markets for products or services.
• Established ambitious goals for employees to promote achievement and surpass business targets.
• Conducted performance evaluations, providing feedback and coaching for improvement.
• Analyzed sales data to improve processes, forecast trends, and set goals.
• nsured adherence to company policies and procedures within the sales department.
• et individual targets for each team member, tracking progress regularly.
• Directed and coordinated products, services and sales activities.
• Coached, developed and motivated team to achieve revenue goals.
• Delivered sales presentations to prospective clients, closing deals effectively.
• Monitored competition, adjusting pricing strategies accordingly.
• Negotiated contracts with vendors, ensuring favorable terms for the company.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Resolved customer complaints regarding sales and service.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Established and maintained relationships with key clients and stakeholders.
• Developed and implemented strategic sales plans to achieve revenue targets.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Managed budgets, allocating resources efficiently to maximize profitability.
• Provided exceptional customer service throughout the entire sales process.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Created incentive programs that motivated team members towards success.
• Managed a team of sales representatives, driving performance and growth.
• Supported sales team members to drive growth and development.
• Attended industry events to network and generate leads for the business.
• Facilitated regular training sessions for sales team members.

• · Managed the commercial litigation practice of a senior partner.
• · Promoted to Divisional Manager of Insurancein the debt collection area in early 1996.
• · Responsible for five staff and overall operation of the Division.
• · Balanced monthly collections averaging $130,000.
• · Presented nationally to prospective clients.
• · Trained all staff nationally.
• · Maintained an extensive recovery practice in the area of third party property damage claims, from telephone collections, letters of demand, issuing legal proceedings in the Magistrates’ Court, attending Court on behalf of clients, through to final recovery of outstanding debts.
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• Filed pleadings and paperwork with court clerk to meet strict deadlines.
• Interviewed clients and obtained vital case information to support associates.
• Organized exhibits for trial by preparing materials and supporting documentation.
• Participated in client interviews, observed questioning process and documented information.
• Prepared clients for appointments, depositions and testimony.
• Reduced workflow downtime by effectively organizing and managing client billing and case management files.
• Identified and analyzed legal documents, discoveries and contracts.
• Provided administrative support such as answering phones or scheduling appointments.
• Attended court proceedings to observe trials or hearings.
• Assisted in the preparation of legal arguments and memoranda of law.
• Organized evidence for use at trial or hearing proceedings.
• Maintained calendars for upcoming court dates or deadlines related to cases.
• Maintained client files according to established protocols.
• Proofread documents prior to filing them with courts or submitting them to opposing counsels.
• Drafted correspondence to clients and other attorneys.
• Participated in mediation sessions by preparing necessary materials and taking notes during meetings.
• Reviewed and organized legal documents, such as pleadings, motions, and briefs.
• Prepared trial notebooks for court proceedings.
• Proofread legal documents for grammar, punctuation, and formatting errors.
• Conducted client interviews and maintained case files.
• Responded to client calls and inquiries to deliver applicable information.
• Filed pleadings and appeals with court clerks to expedite trial proceedings.
• Drafted witness declarations and pretrial statements.
• Prepared court filings and managed e-filing processes.
• Drafted motions, briefs and other legal documents.
• Liaised between attorneys, clients, and court personnel.
• Developed strong relationships with clients through effective communication.
• Drafted legal documents, including pleadings and motions.
• Contacted witnesses and scheduled interviews and evaluations.
• Organized legal documents in company filing systems and databases.
• Maintained client confidentiality in all communications.

• Promoted to Paralegal in the Debt Recovery Group of the Commercial Litigation Division in November 1993.
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• Proofed documents and submitted to attorneys for review.
• Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
• Drafted letters and prepared legal correspondence for attorneys and legal assistants.
• Coordinated and scheduled meetings and telephone conferences.
• Processed and distributed invoices to bill clients.
• Assisted in maintaining department attorney personnel files with utmost confidentiality.
• Received and disbursed incoming mail.
• Photocopied all correspondence, documents and other printed materials.
• Composed and revised legal documents, letters, depositions and court documents.
• Opened new client files and new matters in CMS.
• Acted as liaison between clients, vendors and attorneys.
• Processed summonses, subpoenas and complaints.
• Composed and revised letters and depositions.
• Assisted in preparation of engagement letters.
• Organized and prioritized caseloads for attorneys.
• Organized and maintained law libraries, documents and case files.
• Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
• Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
• Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
• Maintained attorney calendars by keeping track of appointments, meetings and conferences.
• Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
• Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
• Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
• Facilitated communications by forwarding emails, transferring calls and filing documents.
• Used voice recorder or notepad to compose and transcribe meeting minutes.
• Coordinated travel arrangements for attorneys and clients.
• Compiled meeting agendas and supportive materials ahead of meetings.
• Coordinated multiple schedules using online calendaring system.
• Prepared court filings and served legal documents to parties.
• Took detailed notes in meetings and disseminated information afterward.
• Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
• Proofread legal documents for accuracy prior to filing/submission.
• Assisted with trial preparation and organized exhibits.
• Handled high volume tasks efficiently under tight deadlines.
• Drafted legal documents, correspondence, and managed case files.
• Transcribed dictations of meetings, depositions, and court proceedings.
• Monitored deadlines in litigation cases to ensure compliance.
• Scheduled appointments, meetings, and maintained attorney calendars.
• Managed client intake, billing, and maintained confidential records.
• Composed, edited and typed complex memos and reports with job-related software.
• Liaised with clients, opposing counsel, and court personnel.
• Facilitated communication between lawyers, paralegals and clients.
• Sorted and distributed incoming faxes, letters and emails for office distribution.
• Tracked billable hours for attorneys using timekeeping software.

• Secretary to the Minister of Tourism Inquiry

• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Trained and mentored associates to teach daily tasks and procedures.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Monitored employee performance and identified performance gaps for corrective action.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Updated and maintained store signage and displays.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Resolved customer complaints in a timely manner.
• Developed strategies to maximize sales and profitability.
• Ensured compliance with safety regulations and company policies.
• Implemented efficient systems for tracking stock movement.
• Identified opportunities for cost savings through waste reduction initiatives.
• Recruited, trained and supervised new employees.
• Monitored inventory levels and placed orders to restock shelves.
• Maintained accurate records of employee performance reviews.
• Established customer service standards and monitored staff compliance.
• Created weekly work schedules for store personnel.
• Organized promotional events to increase product awareness.
• Planned special promotions or discounts based on market trends.
• Updated POS system with new products and promotional offers.
• Prepared monthly reports on sales figures, expenses, profits.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed daily banking activities such as deposits and withdrawals.
• Monitored progress by establishing plans, budgets and measuring results.
• Cultivated a positive work environment promoting teamwork.
• Implemented successful business strategies to increase revenue and target new markets.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Implemented continuous improvement initiatives for process optimization.
• Fostered positive relationships with clients and vendors.
• Mitigated business risks by working closely with staff members and assessing performance.
• Collaborated with sales team to drive revenue growth.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Oversaw daily operations, optimizing efficiency and productivity.
• Managed risk mitigation strategies across all operations.
• Facilitated employee development through coaching and mentoring programs.
• Analyzed market trends to identify growth opportunities.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Delegated work to staff, setting priorities and goals.
• Formed and sustained strategic relationships with clients.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Conducted performance evaluations and provided feedback for growth.
• Drove customer satisfaction by addressing concerns or feedback promptly.
• Prepared staff work schedules and assigned team members to specific duties.
• Established effective communication channels within organization.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.