Anthea Sampson

• Developed creative themes for events and created related activities to engage attendees.
• Coordinated events through liaising with customers.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Utilised social media to promote events and increase attendance.
• Prepared and set up a wide range of events.
• Coordinated schedules and timelines for events

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Reduced risks by maintaining clean and organised work environment.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

Extensive hospitality experience in various businesses:

Woolworths - Cashier

Pino's Trattoria - Waitress

Koko Black - Customer service / Chocolate Specialist

TGI Friday's - Bartender

Beau Monde International - Event Staff

Village Cinemas Gold Class - Waitress

McDonald's - Cook

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Delivered excellent customer service.
• Maintained clean and organised work environment to maintain customer safety.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Responded to customer calls and emails to answer questions about products and services.
• Reduced risks by maintaining clean and organised work environment.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, setting up for incoming shift.
• Trained new staff members on proper customer service and hospitality policies.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Maintained clean and organised work areas at all times to bring safety and quality to food preparation process.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximising customer satisfaction, and repeat business.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

I completed a total of 135 mandatory placement days across 7 different schools and early learning centres; these being:

Montmorency South Primary School

Eastern Ranges School

Papilio Early Learning

Cuddly Bear Early Learning Centre

Donvale Primary School

Deep Creek Preschool

Our Lady Star of the Sea Catholic Primary School.

Within each of these placements, my expectations and requirements as a student placement teacher increased, providing me with extensive opportunities to learn.

• Created and developed lesson plans to meet students' academic needs.
• Communicated frequently with parents, students, my mentor, to provide feedback and discuss instructional strategies.
• Developed and implemented classroom routines to address varying student needs.
• Plan, Implement and reflect on student's content and learning.
• Trialed different behaviour management strategies to ensure classroom engagement.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning, focus group work and 1:1 conferencing.
• Worked with staff members and teachers to design comprehensive and individualised plans to optimise student education outcomes.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Fostered student curiosity and interest through creative hands-on activities.
• Prepared diagnostic, formative and summative data to gauge how well students were learning, and inform further teaching.
• Participated in school meetings to provide input to colleagues.
• Designed detailed learning plans for struggling students based on formative assessments.
• Increased educational expertise and knowledge by participating in instructor-oriented workshops.
• Created lessons and online testing materials to facilitate remote learning.
• Set goals with students to ensure they had accountability for their own work.
• Helped students explore concepts with engaging, learning-focused activities.

• Built relationships and communicated with parents to provide best learning environment for children.
• Monitored student progress and adjusted instruction to meet individual needs.
• Utilised innovative teaching strategies to effectively engage students in learning.
• Developed and implemented useful behaviour management strategies to instill discipline and compliance with conduct code.
• Collaborated with adults and children to provide safe and educational experience.
• Replenished classroom supply levels to support planned lessons and activities.
• Helped students explore concepts with engaging, learning-focused activities.