Anthea Vaudin
Hope Island ,QLD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Lending Manager
Suncorp Bank
Brisbane, QLD
07.1994 - 07.2023
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Assisted borrowers throughout the entire loan process from application submission through closing.
- Identified areas where improvements can be made in the loan application process in order to increase efficiency.
- Ensured all documentation is accurate and complete prior to funding any loans.
- Reviewed and analyzed credit applications to determine eligibility for loan approval.
- Provided recommendations after completing loan analysis for prospects.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Provided guidance and assistance with the completion of loan documents in accordance with applicable regulations.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Conducted credit investigations to assess customer financial condition, collateral value and payment history.
- Established relationships with potential customers through referrals, promotional events and cold calling campaigns.
- Oversaw loan process from origination through closing to check that every client received exemplary service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Mt Gravatt Stae High School
Mount Gravatt, QLD12-1972
Skills
- Proficient With [Technology]
- Oral and Written Communications
- Company Procedures
Affiliations
- Keeping fit
- Reading
- Enjoy meeting people
References
References available upon request.
Timeline
Lending Manager
Suncorp Bank
07.1994 - 07.2023
High School Diploma -
Mt Gravatt Stae High School
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