Anthea-Victoria Buttons
Moonee Ponds,VIC
Summary
Adept at fostering strong relationships and enhancing customer experiences, I excelled in roles at Peter Alexander Sleepwear, mastering skills in customer service and product merchandising. My proactive approach resulted in improved store efficiency and sales, showcasing my problem-solving abilities and commitment to achieving and surpassing sales goals.
Overview
15
15
years of professional experience
Work History
Private Nanny
Elizabeth Fletcher
07.2018 - 12.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Lifestyle Assistant
Regis Aged Care
09.2017 - 03.2020
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
- Maintained strict confidentiality standards when handling sensitive client information, ensuring privacy and trustworthiness.
- Developed customized wellness plans to improve clients'' overall health and wellbeing.
- Organized special events and workshops for clients, promoting engagement and a sense of community among participants.
- Evaluated client feedback regularly allowing adjustments made accordingly hence resulting in better service offerings.
- Maintained detailed records of client progress, using data-driven insights to adjust strategies as needed for optimal results.
Retail Sales Associate
David Jones
07.2015 - 09.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
Fashion Retail Assistant
Peter Alexander Sleepwear- The Just Group
11.2009 - 11.2010
- Demonstrated exceptional product knowledge to address customer inquiries accurately and confidently.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Supported overall store operations, including opening and closing procedures, cash handling, and maintaining store policies adherence.
- Managed fitting rooms by providing prompt assistance to customers while maintaining organization and cleanliness at all times.
Assistant Store Manager
Peter Alexander Sleepwear- The Just Group
09.2007 - 11.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Cert IV Leisure And Health - Healthcare
Holmesglen Institute
Chadstone, VIC11.2018
Diploma - Nursing
Careers Australia
Melbourne, VIC04.2017
Cert IV - Alcohol And Other Drug Support Worker
Swinburne University of Tech
Melbourne, VIC01.2007
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Store Opening and Closing
- Product Knowledge
- Relationship Building
- Professional Appearance
- Stocking and Receiving
- Store maintenance
- POS system operations
- Product Merchandising
- Sales Goals Attainment
- Merchandise Display
- Friendly and Helpful
- Reliable and Responsible
- Attention to Detail
Timeline
Private Nanny
Elizabeth Fletcher
07.2018 - 12.2022
Lifestyle Assistant
Regis Aged Care
09.2017 - 03.2020
Retail Sales Associate
David Jones
07.2015 - 09.2016
Fashion Retail Assistant
Peter Alexander Sleepwear- The Just Group
11.2009 - 11.2010
Assistant Store Manager
Peter Alexander Sleepwear- The Just Group
09.2007 - 11.2009
Cert IV Leisure And Health - Healthcare
Holmesglen Institute
Diploma - Nursing
Careers Australia
Cert IV - Alcohol And Other Drug Support Worker
Swinburne University of Tech
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