Anthonige Shashika Madushan Fernando

Swasthika Fire Works

Gampaha, Sri Lanka, Western Province

Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Communicated with customers and vendors positively with particular attention to problem resolution.
Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
Enhanced and redefined organizational structure to maintain competitive edge across territories.
Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
Assisted with hiring process and training of new employees.
Mitigated business risks by working closely with staff members and assessing performance.
Trained new employees on proper protocols and customer service standards.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Managed purchasing, sales, marketing and customer account operations efficiently.

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