Anthony Aprile
Rowville,Victoria
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Country Road Group
2023.03 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of 100+ product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Works independently and efficiently in a fast paced demanding environment without sacrificing community, staff or self-safety.
Retail Customer Service Associate
Target Knox City
2019.10 - 2023.06
- Team member in busy retail landscape, day-to-day requirements vary from pick and pack duties in back of house area to stock filling duties on selling floor as well as profound knowledge of technology using phones, registers, and computers
- Working in large retail landscapes has enabled an adaptation to high levels of stress especially in peak times such as Christmas
- Not only that, but
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
Boutique Homes
2017.06 - 2017.06
- Undertook 2-week placement with Boutique Homes for School related Work Experience
- Tasks included note taking impurities of a home as well as unloading heavy stock from trucks for the building of homes, similar tasks included cleaning and maintaining office records for boss.
Education
Bachelor of Commerce -
Deakin University
11.2023
Student -
Mazenod College
Mulgrave, Victoria01.2019
Skills
- Adapting
- Friendly
- Approachable
- Hard Working
- Product Knowledge
- Order Fulfillment
- Stock Management
- Critical Thinking
- Client Relations
- Documentation
- Microsoft Outlook
Basic Information
Reliable Team Member/Friend/Leader mostly known for consistent and productive work ethic. Able to maintain an upbeat and positive demeanor in high-stress situations. Enthusiastic team player and fast learner, eager to learn new processes and techniques to enhance individual and team productivity
References
Ethan Christian - 0437 099 137
Timeline
Customer Service Representative
Country Road Group
2023.03 - Current
Retail Customer Service Associate
Target Knox City
2019.10 - 2023.06
Boutique Homes
2017.06 - 2017.06
Bachelor of Commerce -
Deakin University
Student -
Mazenod College
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