Anthony Azzopardi
Blue Haven,NSW
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
IT Support Engineer
Solutions Management Group
06.2023 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Assisted development of IT policies, procedures, and best practices to maintain secure computing environment.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
IT Administrator
Solutions Management Group
12.2021 - 06.2023
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Maintain user end devices and cloud computing with Azure Active Directory
- Evaluate and recommend improvements to IT systems
- Ensure connectivity across office and offsite locations
- Manage company desk phones and set up new staff members
- Handle departing staff members' IT access
- Conduct in-house repairs and manage third-party repairs
- Submit IT-related order requests and maintain IT inventory
- Provide IT training for staff and assist with security team tasks.
Senior Technician
Harvey Norman Lake haven Computers
01.2017 - 12.2021
- Evaluate and recommend improvements to IT systems
- Ensure connectivity across office and offsite locations
- Manage company desk phones and set up new staff members
- Handle departing staff members' IT access
- Conduct in-house repairs and manage third-party repairs
- Submit IT-related order requests and maintain IT inventory
- Provide IT training for staff and assist with security team tasks.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Enhanced team performance with the development and implementation of comprehensive training programs.
- Performed evaluations of equipment performance to optimize productivity.
- Repaired components, systems and machines to control costs.
- Managed inventory control, ensuring accurate tracking of parts and supplies for seamless operations.
- Tested components and systems to evaluate performance and identify concerns.
Education
Diploma - Information Technology Cyber Security
TAFE
Online11.2024
Certification IV - Information Technology (Network)
TAFE
Online10.2023
Certification of Completion - AWS Academy Cloud Foundations
TAFE
Online01.2023
Certification IV - Leadership And Management
TAFE
Online11.2022
Microsoft Certified - Retail Technician
Microsoft
Online01.2020
Certification III - Retail
Tafe
Online08.2019
Certification II - Construction Pathway
MacKillop Catholic College
Warnervale, NSW01.2017
High School Certificate - HSC
MacKillop Catholic College
Warnervale, NSW01.2016
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Data Backup and Recovery
- Wireless Networking
- Network Security
- System Administration
- Server Management
- Customer Service
- Technical Troubleshooting
- ITIL Knowledge
References
- Mr Trent Somerville, Current Manager, Solutions Management Group, Contact details to be advised
- Mr Amanda Johnston, CFO, Solutions Management Group, Contact details to be advised
Timeline
IT Support Engineer
Solutions Management Group
06.2023 - Current
IT Administrator
Solutions Management Group
12.2021 - 06.2023
Senior Technician
Harvey Norman Lake haven Computers
01.2017 - 12.2021
Diploma - Information Technology Cyber Security
TAFE
Certification IV - Information Technology (Network)
TAFE
Certification of Completion - AWS Academy Cloud Foundations
TAFE
Certification IV - Leadership And Management
TAFE
Microsoft Certified - Retail Technician
Microsoft
Certification III - Retail
Tafe
Certification II - Construction Pathway
MacKillop Catholic College
High School Certificate - HSC
MacKillop Catholic College
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