Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Anthony Azzopardi

Blue Haven,NSW

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

IT Support Engineer

Solutions Management Group
06.2023 - Current
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Assisted development of IT policies, procedures, and best practices to maintain secure computing environment.
  • Enhanced network security with regular vulnerability assessments and prompt patch installations.
  • Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.

IT Administrator

Solutions Management Group
12.2021 - 06.2023
  • Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
  • Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
  • Maintain user end devices and cloud computing with Azure Active Directory
  • Evaluate and recommend improvements to IT systems
  • Ensure connectivity across office and offsite locations
  • Manage company desk phones and set up new staff members
  • Handle departing staff members' IT access
  • Conduct in-house repairs and manage third-party repairs
  • Submit IT-related order requests and maintain IT inventory
  • Provide IT training for staff and assist with security team tasks.

Senior Technician

Harvey Norman Lake haven Computers
01.2017 - 12.2021
  • Evaluate and recommend improvements to IT systems
  • Ensure connectivity across office and offsite locations
  • Manage company desk phones and set up new staff members
  • Handle departing staff members' IT access
  • Conduct in-house repairs and manage third-party repairs
  • Submit IT-related order requests and maintain IT inventory
  • Provide IT training for staff and assist with security team tasks.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Enhanced team performance with the development and implementation of comprehensive training programs.
  • Performed evaluations of equipment performance to optimize productivity.
  • Repaired components, systems and machines to control costs.
  • Managed inventory control, ensuring accurate tracking of parts and supplies for seamless operations.
  • Tested components and systems to evaluate performance and identify concerns.

Education

Diploma - Information Technology Cyber Security

TAFE
Online
11.2024

Certification IV - Information Technology (Network)

TAFE
Online
10.2023

Certification of Completion - AWS Academy Cloud Foundations

TAFE
Online
01.2023

Certification IV - Leadership And Management

TAFE
Online
11.2022

Microsoft Certified - Retail Technician

Microsoft
Online
01.2020

Certification III - Retail

Tafe
Online
08.2019

Certification II - Construction Pathway

MacKillop Catholic College
Warnervale, NSW
01.2017

High School Certificate - HSC

MacKillop Catholic College
Warnervale, NSW
01.2016

Skills

  • Remote Desktop Support
  • Network Troubleshooting
  • Help Desk Support
  • IT Asset Management
  • Data Backup and Recovery
  • Wireless Networking
  • Network Security
  • System Administration
  • Server Management
  • Customer Service
  • Technical Troubleshooting
  • ITIL Knowledge

References

  • Mr Trent Somerville, Current Manager, Solutions Management Group, Contact details to be advised
  • Mr Amanda Johnston, CFO, Solutions Management Group, Contact details to be advised

Timeline

IT Support Engineer

Solutions Management Group
06.2023 - Current

IT Administrator

Solutions Management Group
12.2021 - 06.2023

Senior Technician

Harvey Norman Lake haven Computers
01.2017 - 12.2021

Diploma - Information Technology Cyber Security

TAFE

Certification IV - Information Technology (Network)

TAFE

Certification of Completion - AWS Academy Cloud Foundations

TAFE

Certification IV - Leadership And Management

TAFE

Microsoft Certified - Retail Technician

Microsoft

Certification III - Retail

Tafe

Certification II - Construction Pathway

MacKillop Catholic College

High School Certificate - HSC

MacKillop Catholic College

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Anthony Azzopardi