Anthony Balfour

• Managed store cash floats and ensured accurate distribution.
• Handled carry-forward loans, including issuing and repayment.
• Processed store earnings and completed banking procedures.
• Regulated and prepared notes and change for store operations.
• ordered change for store use
• Performed cash pickups and managed safe operations securely.
• Generated and provided sales and cashier reports for administration.
• Balanced and accounted for equity, including account charges, credit, checks, cash on hand, and vouchers.
• Oversaw end-of-week cash office procedures to ensure smooth financial operations.
• Solely managed the cash office for one month to cover staff annual leave.

Level 6 Retail Duty Manager

• Open and close the store on weekdays and weekends.
• Oversee store operations in the absence of the store manager.
• Collaborate with store and duty managers to ensure an exceptional customer experience.
• Lead and manage teams of up to nine staff members.
• Trained across all departments, including deli, produce, liquor, front end, dairy/freezer, and grocery.
• Ensure the safety and well-being of both staff and customers.
• Manage store loads, back stock, and merchandising, including display setup and maintenance.
• Conduct and oversee routine operational checks (e.g., temperature logs, generator log, electronic forklift inspections).
• Train new staff in grocery and front-end operations.

• Oversee cash handling procedures, including floats, change distribution, and register balancing.
• Manage refunds, exchanges, credits, and price overrides.
• Resolve customer and staff conflicts efficiently.
• Control and document damaged stock.
• Perform basic visual merchandising to enhance store presentation.
• Regulate trolleys and baskets to maintain store organization.
• Process account charges and gift vouchers.
• Conduct daily routine checks, including product weight and scale verification.
• Independently open and close the front-end operations at the start or end of shifts.
• Perform basic cash office duties, such as cashing up and documenting register activity.
• Train new staff in front-end procedures and customer service.
• Sort and hang special promotional and new shelf tickets.
• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.