Anthony Bancroft
Burswood
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
32
32
years of professional experience
Work History
WA Transport Nightshift Supervisor
Mondiale VGL Pty Ltd
01.2016 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
Operations Manager
Just Logistics
01.2011 - 01.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Roadside Assistance
RACQ
01.2010 - 01.2011
- Increased customer satisfaction through efficient roadside assistance and quality repairs.
- Answered roadside assistance calls for tows and other vehicle support.
- Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Provided roadside assistance for stranded motorists, exhibiting excellent problem-solving skills.
- Provided emergency roadside assistance when needed, showcasing adaptability in challenging situations.
- Increased motorist satisfaction by providing excellent customer service during roadside assistance interactions.
- Demonstrated expertise in utilizing tools and equipment necessary for successful roadside assistance operations.
- Provided support during emergency roadside assistance calls, offering fast solutions for stranded motorists.
Vehicle Inspector
Vehicle Testing New Zealand
01.2006 - 02.2010
- Test drove vehicles following repair work to check for any remaining issues.
- Identified improperly repaired items and addressed with supervisor to resolve.
- Prepared reports on vehicles' condition after inspection and submitted to supervisor.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Expedited the inspection process by efficiently managing time and resources, ensuring that all clients received prompt service.
- Safeguarded customers from purchasing unreliable vehicles by identifying signs of previous damage or unreported accidents during pre-purchase inspections.
- Maintained compliance with industry standards and regulations through diligent adherence to guidelines during inspections.
- Enhanced vehicle safety by conducting thorough inspections and identifying potential issues.
- Elevated company reputation through consistent provision of high-quality, reliable inspection services that met or exceeded client expectations.
- Upheld a strong commitment to safety by adhering to established guidelines during all inspections, ultimately protecting both clients and fellow road users from potential hazards.
- Increased client satisfaction by offering tailored recommendations for vehicle maintenance and repair based on findings from inspections.
- Strengthened client relationships through clear explanations of technical terms within the context of their specific vehicle''s needs.
- Participated in ongoing professional development opportunities to stay current on best practices in vehicle inspection techniques and industry trends.
- Performed vehicle inspections to check adherence to rules, standards or regulations and issued violations for offenders.
Motor Vehicle Mechanic
Rhodes Rentals
02.2002 - 01.2006
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Streamlined repair processes with the implementation of new tools, techniques, and technologies.
- Provided mentorship and training for junior mechanics, fostering a culture of continuous learning and skill development within the workshop.
- Optimized workflow efficiency through meticulous organization of workspace, tools, and equipment inventory tracking systems.
- Built strong relationships with vendors, negotiating favorable pricing on parts and supplies when needed for repairs or maintenance tasks.
- Assisted customers in understanding complex technical issues, explaining repair options clearly to facilitate informed decision-making processes.
- Increased workshop productivity by effectively managing multiple repair projects simultaneously.
- Supported team members in troubleshooting complex mechanical problems, fostering a collaborative work environment.
- Developed expertise in servicing a wide variety of vehicle makes and models, ensuring comprehensive care for diverse client needs.
- Upgraded overall workshop performance with regular tool calibrations, routine maintenance checks on equipment, and quality control measures across all projects.
- Recognized as an expert resource within the team, regularly consulted for guidance on challenging mechanical problems or specialized repair procedures.
- Diagnosed engine, suspension, brake, transmission and other vehicle issues using extensive training and diagnostic equipment.
Active Duty Soldier
New Zealand Army
01.1992 - 01.2002
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
- Enhanced unit readiness by conducting thorough training sessions and evaluations.
- Conducted regular evaluations of soldiers'' performance, identifying areas for improvement and offering constructive feedback to help them reach their potential.
- Ensured soldiers'' welfare with consistent communication, addressing concerns, and providing guidance when needed.
- Managed logistics operations to guarantee timely shipment of supplies and equipment for mission success.
- Provided crucial support during humanitarian missions through swift response and efficient resource distribution efforts.
- Coordinated multi-agency efforts in disaster relief operations, maximizing aid delivery effectiveness while minimizing risks faced by first responders involved in such events.
- Promoted a culture of safety within the unit, resulting in reduced accident rates during high-risk activities.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Provided professional reconnaissance and security support during varied operations.
- Coached and mentored new recruits for motivated, high-performing teams.
- Trained in conflict resolution among subordinates, equals and superiors.
- Upheld [Branch] dress and appearance regulations for professional appearance.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
Education
Mechanical Trade Certificate - Mechanic
Carrington Polytech
New Zealand12.1991
High School Diploma -
Marcellin College
New Zealand11.1987
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Staff Development
- Operations Management
- Project Planning
- Logistics Coordination
- Program Evaluation
Additional Information
References:
Michael Punter ( National Operation Manager) Arrow Transport - 0422 069 189
Tom Musung (Mondiele VGL Pty Ltd) - 0424 483 069
Clive Fernando ITW Pty Ltd - 0421 454 412
Timeline
WA Transport Nightshift Supervisor
Mondiale VGL Pty Ltd
01.2016 - 03.2024
Operations Manager
Just Logistics
01.2011 - 01.2016
Roadside Assistance
RACQ
01.2010 - 01.2011
Vehicle Inspector
Vehicle Testing New Zealand
01.2006 - 02.2010
Motor Vehicle Mechanic
Rhodes Rentals
02.2002 - 01.2006
Active Duty Soldier
New Zealand Army
01.1992 - 01.2002
Mechanical Trade Certificate - Mechanic
Carrington Polytech
High School Diploma -
Marcellin College
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