Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Anthony Belas

Brisbane City,QLD

Summary

Having a lifetime of working in the retail/building/service industries combined with a strong customer service background focus, I firmly believe that I have the skills and knowledge required to fulfill this position.

I am a born leader with the ability to oversee and progress business to achieve or surpass the goals that have been set. I take pride in being able to liaise with all clients, subcontractors and staff members in a respectful manner at all levels. I thrive on working in a fast paced environment and enjoy working as part of a cohesive team. In addition to this, I take great pride in ensuring that all tasks allocated are completed to a high standard in a timely manner.

Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. I'm a proactive and hardworking individual focused on continuous operational improvement.

Overview

44
44
years of professional experience

Work History

Operations Manager

Tradeline Site Solutions
Willawong, Queensland
07.2020 - Current
  • Implemented process improvement to shape organisational culture, optimise procedures for higher efficiency and help company evolve and grow.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Formulated processes to reduce downtime and financial loss.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Identified procedure or process changes required to improve performance and productivity.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Increased profit by streamlining operations.
  • Developed systems to track and log work issues.
  • Established positive and effective communication among unit staff and organisation leadership, reducing miscommunications and missed deadlines.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Reviewed operations reports to understand numbers and trends.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.

Senior Planner/Workshop Coordinator/Scheduler Coordinator

Dowdens Pumping & Water Treatment
07.2015 - 07.2020
  • Day to day scheduling & planning for 8 field technicians
  • Partnered with suppliers, buyers, schedulers, shipping and receiving, quality and production teams to ensure timely delivery, availability and production usage of materials for optimal production.
  • Scheduled supply of materials, meeting production schedules and minimum safety stock levels.
  • Maintained steady flow of material without exceeding resources and kept manufacturing lines operational.
  • Identified potential issues and resolutions with inventory and quality while introducing new products, engineering changes and conversions.
  • Liaised between planning teams and outside departments to build solid partnerships and accomplish shared goals.
  • Procured equipment and services to align with program objectives and budget.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Process all field paperwork and invoice same
  • Liaise with clients to convert quotes to jobs
  • Scheduling of workshop repairs
  • Scheduling of new builds in the workshop
  • Allocating staff resources in the workshop
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and inputed information into database system.
  • Educated staff on organisational mission and goals to help employees achieve success.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.

Trade Supervisor (Part Time)

Boonah Mitre 10
Boonah, QLD
06.2016 - 07.2019
  • Identified and evaluated potential suppliers, negotiating contracts and terms of agreement.
  • Developed strategies to minimise supply chain costs while maximising quality of goods.
  • Maintained relationships with current suppliers to ensure timely delivery of materials.
  • Analysed market trends, customer requirements, and competitor data to identify new business opportunities.
  • Negotiated pricing agreements with vendors to maximise profits and reduce costs.
  • Reviewed purchase orders for accuracy and compliance with company policies and procedures.
  • Monitored inventory levels to ensure adequate stock is available for production needs.
  • Coordinated shipments between suppliers and customers according to established timelines.
  • Implemented logistics solutions to improve efficiency in the supply chain process.
  • Resolved discrepancies related to product quality, quantity, or cost issues with vendors.
  • Conducted regular supplier audits to ensure adherence to safety regulations and standards.
  • Ensured compliance with import and export laws and regulations when dealing with international trade partners.
  • Collaborated with cross-functional teams including sales, marketing, finance, operations, on various projects.
  • Provided guidance and training on best practices related to purchasing processes.
  • Prepared reports on procurement activities such as budgeting, forecasting, vendor performance evaluation.
  • Performed risk assessments of potential vendors prior to entering into a contract.
  • Investigated complaints from customers regarding quality or timeliness of deliveries.
  • Assisted in the development of sourcing strategies that optimised cost savings initiatives.
  • Developed and maintained relationships with customers and assisted in generating sales opportunities.
  • Built positive and productive customer connections to drive consistent sales.
  • Discussed client financial options to keep customers informed regarding transactions.
  • Analysed customer requirements and recommended efficient investment products.
  • Acted as buyer or seller representative when arranging sales.
  • Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
  • Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
  • Completed sales order tickets and processed client-requested transactions.
  • Developed excellent rapport with custom builders to expand opportunities for growth.
  • Forecasted generation costs, market prices and demand to make accurate trading decisions.
  • Applied strict company and regulatory standards when producing contracts and documentation.
  • Developed solutions to meet market gaps and drive company sales.
  • Managed supplier relations in accordance with company policies to drive supplier selection.
  • Supported product change requests to communicate impact on capacity plans.

Queensland Service & Warranty Manager

Southern Star Windows
02.2008 - 06.2015
  • Client liaison to confirm status of works to be undertaken
  • Day to day scheduling of works for 6 servicemen in the field
  • Handle all service inquiries from the public
  • Liaise with tradesman and suppliers in relation to repairs
  • Schedule and confirm all appointments
  • Compose and produce monthly reports
  • Ensure all works are completed in a timely manner and to customers' satisfaction
  • Daily site meetings to explore full scope of works
  • Work closely with all relevant bodies to obtain satisfactory outcomes for everybody
  • Collating service team's hours for payroll
  • Invoicing completed works
  • Resolving customer warranty claims in accordance with company procedure & policy
  • Maintaining stock levels & purchasing of required materials

Retail Assistant (Part Time)

Rock Oysters/Fish Factory
Murarrie, Qld
01.1985 - 01.2010
  • Assisted customers with product selection, answered queries and provided advice.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Processed payments using cash register, credit card machine and POS system.
  • Maintained stock levels by replenishing shelves, tidying displays and organising merchandise.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Assisted in setting up promotional displays, signage and window displays.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Kept up-to-date knowledge of all products available in the store.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Operated cash registers efficiently during peak hours of business.

Manager

Drakes Joinery Works
01.1980 - 02.2008
  • I started my working career in 1981 and completed my "joiner" apprenticeship in June 1985
  • Took over as manager in December 1985 with the retirement of the previous manager
  • Successfully managed the business for 23 years until it was sold
  • Liaised with the general public
  • Read and interpreted building plans
  • Quoted and prepared working drawings
  • Manufacture of product
  • Invoicing
  • Banking & payroll

Education

High School Diploma - Junior Certificate

MacGregor State High School
1980

Trade Papers - Carpentry & Joiner

Ithaca Tafe
1985

Skills

  • Confident communicator with very high quality customer service skills
  • Great listener
  • High level of numeracy & literacy skills
  • Exceptional sales skills
  • Proven leader of a team with exceptional team building skills
  • Able to establish a rapport with a wide range of people at all levels
  • Awareness of WH&S and OH&S procedures and regulations
  • Excellent time management skills
  • A skilled researcher and problem solver
  • Adept at judgement, problem and decision making
  • A friendly "can do" attitude at all times
  • Performance reporting
  • Policies and procedures implementation
  • Cost reduction and containment
  • Solutions development
  • Workforce training
  • Process improvement strategies
  • Systems implementation
  • Incidents management
  • Staff training and development
  • Procedure development
  • Health and safety compliance
  • Customer relationship management
  • Maintenance planning
  • Lean manufacturing and design
  • Cost reduction strategies
  • Communication improvements
  • Dedicated
  • Productivity improvement specialist
  • Delegation
  • Inventory Management
  • Planning and Implementation
  • Logistics Oversight
  • Budget Development and Management
  • Operations Monitoring
  • Workforce Training
  • Staff Management

Affiliations

  • Member of Queensland Master Builders Association
  • Staunch foundation member of the Brisbane Broncos

References

I can provide a full list of around 80 more referees if required

Timeline

Operations Manager

Tradeline Site Solutions
07.2020 - Current

Trade Supervisor (Part Time)

Boonah Mitre 10
06.2016 - 07.2019

Senior Planner/Workshop Coordinator/Scheduler Coordinator

Dowdens Pumping & Water Treatment
07.2015 - 07.2020

Queensland Service & Warranty Manager

Southern Star Windows
02.2008 - 06.2015

Retail Assistant (Part Time)

Rock Oysters/Fish Factory
01.1985 - 01.2010

Manager

Drakes Joinery Works
01.1980 - 02.2008

High School Diploma - Junior Certificate

MacGregor State High School

Trade Papers - Carpentry & Joiner

Ithaca Tafe

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Anthony Belas