Anthony Chau
Summary
Driven and self-motivated sales professional that is willing to take the extra mile to succeed in all aspects of the business. Knowledgeable and dedicated customer service professional with 10 years experience in financial industry. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Senior Sales & Service Representative
NobleOak Insurance
11.2017 - Current
- Outbound/Inbound Agent
- Converting leads into quotes and completing applications with clients
- Exceeds KPIs set by NobleOak
- Assist in Marketing Department & sales projects
- Using Systems: Salesforce
Sales Coach
Peakbound Holdings Pty. Ltd.
06.2017 - 11.2017
- Training and Developing Sales agents
- Motivating sales agents to achieve high sales performance
- Monitoring calls for quality assurance
- Handling escalated concerns that fall outside the ability of the front-line staff
Sales Executive
Peakbound Holdings Pty. Ltd.
05.2016 - 06.2017
- Outbound/Inbound Agent
- Representing: Westpac, St George, AIA, Zurich
- Adhere to KPIs set by Peakbound
- Marketing and Customer service
- Using Systems: Call Scripter 4
Sales Representative
Insight CFS Pty. Ltd.
02.2015 - 05.2016
- Outbound/Inbound Sales
- Representing Police Citizens Youth Club (PCYC)
- Cold/Warm Calling
- The ability to meet and exceed KPIs
- Using Systems: Synthesys
Retail Assistant
Top Bargain
01.2013 - 01.2015
- Training and Supervising
- Stock control and Ordering
- Inventory Management
- Cashiers and Store Assistant
Education
Bachelor of Business -
University of Technology
Sydney, NSWSkills
- Interpersonal/communication skills
- Reliable and punctual
- Sales - Rapport building & Objection Handling
- Resilience
- Multitasking
- Time Management
- Conversant in English, Vietnamese and Cantonese
- Established good working relationships with colleagues and clients
- Managing the consistency of sales results to achieve company targets
- Contributed towards team efforts to establish the best performing campaign within the business
Accomplishments
Consistently being a top performer in all previous and current sales roles (Top 1 - 3)
Converting quotes above %70 consistently against a target of %45 (NobleOak Insurance)
Wrote over 4 million in premiums in Life insurance application at NobleOak Insurance
Awards Acknowledgements
- Top Performer within Sales (NobleOak Insurance – 2017 – 2024)
- Top Performer of June 2017 (Zurich, Peakbound)
- Outbound Sales Gun of The Year (Peakbound) Jan 2017
- Highflyers Top Performer (Westpac, Direct Alliance) Oct 2016
- Outbound Sales Gun of the Quarter (Peakbound) Sep 2016
- Best Newcomer (Westpac, Direct Alliance) June 2016
References
- Moana Kolesi, Head of Sales, NobleOak Insurance, 0434091622
- Stephen Mccarrick, Senior Team Leader, NobleOak Insurance, 0429292588
- Taylor Ralph, Sales Team Leader, NobleOak Insurance, 0401203993
Timeline
Senior Sales & Service Representative
NobleOak Insurance
11.2017 - Current
Sales Coach
Peakbound Holdings Pty. Ltd.
06.2017 - 11.2017
Sales Executive
Peakbound Holdings Pty. Ltd.
05.2016 - 06.2017
Sales Representative
Insight CFS Pty. Ltd.
02.2015 - 05.2016
Retail Assistant
Top Bargain
01.2013 - 01.2015
Bachelor of Business -
University of Technology
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