Anthony Croke
Gold Coast,QLD
Summary
Experienced administrator with over 10 years of work in providing high-level support across the wealth management sector, 2 years with my current financial advice support role on the Gold Coast and looking to use transferrable skills within another profesional industry. Proficient in managing complex processes, coordinating workflows, and delivering exceptional organizational support with strong attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Services Associate
Wahlstrom Financial Services
04.2023 - Current
- Implementation of our clients new business insurance applications
- Providing administrative support to the advisers, paraplanner’s & business
- Cross checking SOA’s to ensure accuracy
- Following up clients for the return of signed paperwork and lodging with the relevant companies
- Tracking the entire implementation progress whilst providing regular updates to all parties involved
- Ensured client files and system notes were complete and compliant with legislation and licensee standards
- Providing weekly business updates on the status of new application and any issues
- Meeting with Managers from insurance providers and maintaining good working relationships
- Collaborated with the Superannuation team when clients received advice on multiple financial aspects
Client Service Associate
Tilney Wealth Management
07.2020 - 02.2023
- Ensured all investment transactions were accurately confirmed, correctly entered, and promptly settled
- Investigated and resolved portfolio holding discrepancies, including trade errors and system issues, with a focus on swift resolution
- Compiled and distributed reports identifying common trends and outlining expected reconciliation timelines to the business
- Setting up new funds with attention to detail that all client details / asset allocation / trading exchange are set up correct from the start
- Ensured all reconciliations were completed within regulatory timeframes, maintaining compliance and operational efficiency
- Led a task force to address and resolve system trade issues during the transition to a new platform, ensuring minimal disruption to operations and seamless integration
Client Services Officer
Wealth @ Work
10.2018 - 06.2020
- Company Overview: A financial planning practice specialising in guiding employees coming up to retirement to plan for transition to pension phase
- Build client relationships based upon developing strategies to their financial goals through the use of financial planning and wealth management
- Speak with prospective clients to provide guidance on their overall finances and help set a plan for them to organise
- Marketed and presented appropriate investment solutions, financial, and wealth management services to clients
- Assessing the clients financial needs and sending out a financial planner to speak with the client, if their was potential funds they had to invest with us
- Discussing subjects such as Tax efficiency, inflation risk, retirement planning, asset allocation etc
- Manage relationships with other areas of the company to ensure a efficient process for the client
Account Opening Administrator
Rathbones Plc Investments
07.2016 - 06.2018
- Actively cross reference from clients application forms to process into the system and set up ready to trade
- Ensure all data was correct / client details / funds receives / correct stock exchange etc
- Perform ongoing due diligence and manage team workloads
- Promote and sustain engagement and professionalism in dealings with financial planners and investment team so the whole client onboarding process is as smooth as possible
- Played a big part of a migration team changing systems and the additional regulatory information we would need to be added and making it all migration efficiently
Data Entry Specialist
Lloyds Banking Group
08.2015 - 06.2016
- Office Customer Service
- Dealing with high volume of accounts daily with a focus on quality and accuracy
- Going through the history of accounts to reconcile any incorrect information and produce accurate annual statements
- Reaching out to clients who had queries with their statements and any discrepancies
- Raising any concerns with exceptional circumstances on accounts and finding the best outcome for the customer
- Rapidly learning varied computer programs, and all tools needed to complete tasks properly
- Complete understanding of internal Bank departments/process in order to complete banking functions
- Sources new bank customers through external individual efforts and acquisition channel
- Working across a few other procedures during the day/week and having to have knowledge of all systems
Skills
- Client Services
- Due Diligence
- Data Entry
- Accuracy
- Team collaboration
- File Management
Certification
Advanced Diploma in financial Planning (UK)
WEBSITE, PORTFOLIO AND PROFILES
LinkedIn
Timeline
Client Services Associate
Wahlstrom Financial Services
04.2023 - Current
Client Service Associate
Tilney Wealth Management
07.2020 - 02.2023
Client Services Officer
Wealth @ Work
10.2018 - 06.2020
Account Opening Administrator
Rathbones Plc Investments
07.2016 - 06.2018
Data Entry Specialist
Lloyds Banking Group
08.2015 - 06.2016
Advanced Diploma in financial Planning (UK)