Summary
Overview
Work History
Skills
References
Timeline
Generic

Anthony Dunne

Katandra West,VIC

Summary

Conscientious Customer Service Officer with experience solving problems compassionately and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

37
37
years of professional experience

Work History

Participant Support Officer (PSO)

NDIS
07.2023 - Current
  • Manage and address participant concerns through execution of planning tasks in accordance with relevant legislation.
  • Provide reception and support, helping with online services.
  • Resolve customer inquiries, offer information, and direct customers to suitable government or community services.
  • Conduct research and investigative tasks, along with preparing associated reports and correspondence.
  • Receive and document complaints and other feedback within NDIA Business systems.

Business Owner

Plaster Painting Fun
07.2022 - 07.2023
  • Responsibilities included managing a strategy, operations, inventory, customer relations, supplies, plaster production, finances, team leadership, events, marketing, quality standards, compliance, and stakeholder relationships.

CUSTOMER SERVICE OFFICER - COMPENSATION TEAM

Services Australia - Centrelink
04.2017 - 07.2022
  • Provided daily customer assistance with a positive demeanor, emphasising satisfaction.
  • Communicated effectively with stakeholders to gather crucial information for Compensation clearance decisions within legislative guidelines.
  • Recorded decisions through data entry and implemented them using Centrelink Compensation Systems.
  • Resolved customer complaints promptly with effective solutions.
  • Offered technical support to colleagues in various debt management processes.

CUSTOMER SERVICE OFFICER

Department Of Human Services - Centrelink
01.2001 - 03.2017
  • Processed information with a high level of accuracy to satisfy customer's and organisational needs
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Scanned documents and saved them in the database to keep records of essential organisational information.

CUSTOMER SERVICE OFFICER

Department Of Social Security - Centrelink
02.1987 - 12.2000
  • Completed data entry tasks with accuracy and efficiency
  • Entered numerical data into databases with speed and accuracy
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information.

Skills

  • Special Assignments
  • Information Protection
  • Commitment to Diversity and Inclusion
  • Payment Processing
  • Training and Development
  • Respectful, Supportive and Empathetic Communicator

References

Jenni, Malony, Services Australia, Team Leader, 03 8843 5181, 

0448 904 951, jenni.maloney@servicesaustralia.gov.au


Lee, Eckley, Services Australia, Team Leader, 03 93128787, 

0459 863 189, lee.eckley@servicesaustralia.gov.au


Bojana Kacuca, NDIA, Team Leader, 0432 569 901, 

bojana.kacuca@ndis.gov.au

Timeline

Participant Support Officer (PSO)

NDIS
07.2023 - Current

Business Owner

Plaster Painting Fun
07.2022 - 07.2023

CUSTOMER SERVICE OFFICER - COMPENSATION TEAM

Services Australia - Centrelink
04.2017 - 07.2022

CUSTOMER SERVICE OFFICER

Department Of Human Services - Centrelink
01.2001 - 03.2017

CUSTOMER SERVICE OFFICER

Department Of Social Security - Centrelink
02.1987 - 12.2000

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Anthony Dunne