Anthony Dunstan
Ormeau,QLD
Summary
Dynamic Chief Operating Officer with comprehensive expertise in crisis management and report writing. Proficient in crafting actionable strategies that elevate operational efficiency and foster team performance, leading to enhanced staff retention and satisfaction.
Overview
20
20
years of professional experience
Work History
Owner/Chief Operating Officer
Boom Activewear
Townsville, QLD
02.2017 - 10.2024
- Developed and implemented marketing strategies to enhance brand visibility.
- Established key performance indicators for measuring success.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained staff on product knowledge and customer service best practices.
- Established plans to address productivity, operational performance and staff retention and satisfaction.
Corrective Services Officer
Qld Corrective Services
Townsville, QLD
05.2010 - 02.2017
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Compiled detailed reports on inmate behavior and rehabilitation progress to support case management decisions.
- Implemented safety protocols to maintain secure environments for staff and inmates.
- Trained new staff on policies, procedures, and operational protocols effectively.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Conducted performance evaluations and provided constructive feedback.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Maintained positive working relationship with fellow staff and management.
- Led crisis management efforts to resolve issues promptly and efficiently.
Strength and Conditioning Coach
Self Employed
Townsville, QLD
08.2004 - 01.2017
- Established clear benchmarks for performance and monitored individual and team progress.
- Maintained detailed records of each athlete's workout results and progress over time.
- Monitored the progress of athletes through periodic testing.
- Organised team building activities that promoted teamwork among players.
- Instructed clients on proper exercise techniques and safety protocols.
- Organised group training sessions to promote community engagement and teamwork.
- Communicated with coaches and athletes to discuss tournaments, competitions and other events.
Education
Certificate 4 - Corrective Services
Qld Government
Townsville, QLD02-2010
Skills
- Marketing strategy
- Key performance indicators
- Customer engagement
- Staff training
- Operational planning
- Crisis management
- Report writing
- Team management
Affiliations
Ronald McDonald House - Volunteer
Community
- Sports Coach
- School P and C
- Assist in helping provide and serve food for the homeless
Timeline
Owner/Chief Operating Officer
Boom Activewear
02.2017 - 10.2024
Corrective Services Officer
Qld Corrective Services
05.2010 - 02.2017
Strength and Conditioning Coach
Self Employed
08.2004 - 01.2017
Certificate 4 - Corrective Services
Qld Government