Anthony Forbes

Retail Sales Associate

Myer

09.1986 - 09.2016

Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained clean sales floor and straightened and faced merchandise.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Used POS system to process sales, returns, online orders, and gift card activations.
Managed cash register after end of shift to balance and record accurate transactions.
Answered questions about store policies and addressed customer concerns.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Developed professional relationships with customers to increase loyalty, retention and rapport.
Utilized upselling techniques to promote additional products and increase sales.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Increased sales revenue through effective product recommendations tailored to individual customers.
Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
Engaged in friendly conversation with customer to better uncover individual needs.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Listened to customer needs and desires to identify and recommend optimal products.

Summary

Overview

Work History

Retail Sales Associate

Education

Hsc -

Skills

Timeline

Retail Sales Associate

Hsc -

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