Anthony Giles
Greenwith, SA,SA
Summary
Experienced National Operations Manager adept in operations, cultivating new business partnerships, maintaining vendor relationships, managing customer relationships while maintaining a high level of customer service. A self motivated, loyal and organised individual.
Overview
21
21
years of professional experience
Work History
National Operations Manager
Albatrans Freight Forwarding Pty Ltd
06.2023 - Current
- Increased operational efficiency by streamlining processes and implementing new I.T. software.
- Led a team of 15 staff across two offices to ensure consistent delivery of high-quality customer service.
- Developed and executed strategic plans for business growth, resulting in expansion into new markets.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts and reducing procurement costs.
- Implemented comprehensive training programs for employees, resulting in improved performance and increased job satisfaction.
- Identified areas for improvement within the organization, implementing changes that led to increased productivity and profitability.
- Worked closely with the Managing Director to develop long-term strategies for company success and growth.
- Assisted the Managing Director with reports on the in house statistics system
- Evaluated employee performance yearly, providing constructive feedback and offering opportunities for grow within the company.
- Collaborated with teams in SE Asia to achieve growth and customer base within the Australia to SE Asia market.
- Handled rate negotiation for Australia to Europe, UK, USA, Canada, New Zealand, SE Asia, NE Asia with shipping lines all while maintaining relationships.
- Optimized supply chain management processes, reducing lead times and minimizing costs to the company.
- Managed change effectively during periods of rapid growth within the organization.
- Collaborated with business development managers in partner with the pricing team to develop mutual performance objectives and commercially viable quoting measures .
- Introduced new methods, practices, and systems to improve efficiency across both branches.
- Devised and executed training plans for new and existing staff on internal company owned systems.
- Built and maintained relationships with all vendors, customers and overseas offices and agencies to maximize supply chain management
- Developed processes to save on costs and prevent losses.
- Provide support to accounting department by opening customer accounts and vendors while also approving daily payments to vendors
- Organise IT hardware for new and existing staff and provide I.T. support to staff in Australia & New Zealand
- Recruited, hired, set up and trained initial personnel, working to establish key internal functions and outline scope of newly created positions within the company as it grew.
Operations Manager
Albatrans Freight Forwarding Pty Ltd
01.2016 - 06.2023
- Increased operational efficiency by streamlining processes and implementing procedures.
- Led a team of 8 staff across two offices to ensure consistent delivery of high-quality customer service.
- Developed and executed strategic plans for business growth, resulting in expansion into new markets.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts and reducing procurement costs.
- Implemented comprehensive training programs for employees, resulting in improved performance and increased job satisfaction.
- Identified areas for improvement within the organization, implementing changes that led to increased productivity and profitability.
- Worked closely with the Managing Director to develop long-term strategies for company success and growth.
- Assisted the Managing Director with reports on the in house statistics system
- Evaluated employee performance yearly, providing constructive feedback and offering opportunities for grow within the company.
- Collaborated with teams in SE Asia to achieve growth and customer base within the Australia to SE Asia market.
- Handled rate negotiation for Australia to Europe, UK, USA, Canada, New Zealand, SE Asia, NE Asia with shipping lines all while maintaining relationships.
- Optimized supply chain management processes, reducing lead times and minimizing costs to the company.
- Managed change effectively during periods of rapid growth within the organization.
- Collaborated with business development managers in partner with the pricing team to develop mutual performance objectives and commercially viable quoting measures .
- Introduced new methods, practices, and systems to improve efficiency across both branches.
- Devised and executed training plans for new and existing staff on internal company owned systems.
- Built and maintained relationships with all vendors, customers and overseas offices and agencies to maximize supply chain management
- Developed processes to save on costs and prevent losses.
- Traveled to Sydney, Singapore, New Zealand, New York to train staff in new offices on systems & processes
- Provide support to accounting department by opening customer accounts and vendors while also approving daily payments to vendors
- Organise IT hardware for new and existing staff and provide I.T. support to staff in Australia & New Zealand
- Recruited, hired, set up and trained initial personnel, working to establish key internal functions and outline scope of newly created positions within the company as it grew.
Operations Supervisor
Albatrans Freight Forwarding Pty Ltd
01.2012 - 01.2016
- Developed SOP's for existing and new business for staff to handle trade lanes in the most effective and efficient way
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Developed commercial and pricing structures for the company to allow effective quoting to client both locally and internationally.
- Quoted new and existing customers to assist to grow the business.
- Trained new staff from outside the industry at at time of rapid growth with the company.
- Witnessed company growth of an office of 2 staff to 6 staff in a short number of years.
- Supervise the daily running of the Adelaide office with staffing and I.T. support
- Assisted the Managing Director with reporting to head office in Italy on the in house statistic system as well as comparisons with market stats
- Learnt and developed manuals for the operating system, statistics system and quoting platforms
- Handled day to day operations order receival to invoicing for AU to USA, UK/Europe, SE Asia
- Developed relationships with vendors and customers to assist with company growth.
Pricing Coordinator
JF Hillebrand
01.2009 - 12.2011
- Negotiated with vendors to provide best rate outcomes for the company
- Worked with trade lane managers to effectively quote local customers and overseas offices to collectively secure contracts
- Complete global tenders in order to secure business
- Create and maintain rates in excel spreadsheets for trade lanes
- Supported the Branch Manager to provide positive outcomes for the pricing team
- Worked with Business Executives to effectively quote customers
- Maintained a database of customer profiles including contacts, uploading quotes and running reports to Business Executives
- Formatted quote templates using excel to calculation buying and selling and therefore overall GP per quote.
Sales & Marketing Coordinator
JF Hillebrand
08.2008 - 01.2009
- Preparing monthly internal reports using company statistics against market statistics
- Distributing quotes for corporate customers and completing statistics for Business Executives
- Distributing marketing material to company customer base
- Worked closely with the Branch Manager to deliver reports for each trade lane
- Create Power-points for Branch Manager for presentation to Executive Management
- Work with the Sales Manager to effectively market the brand
Export Coordinator
JF Hillebrand
11.2006 - 08.2008
- Handle day to day operations order receival to invoicing for AU to Taiwan, Korea & Hong Kong trade lanes
- Process invoices from quotations issued by the pricing depart.
- Regularly attend team meetings to improve team performance
- Communicate with wineries, vendors and accounts department to ensure smooth running of trades handled.
- Organise and implement new consolidation services to deliver a new product to the market
- Managed a high volume of export orders, prioritizing tasks effectively to meet KPI's.
- Achieved fast response times to client inquiries by streamlining internal communication channels within the organization.
Supermarket Assistant
Woolworths
12.2002 - 10.2006
- Assisted in inventory management, conducting regular counts and updating records accurately.
- Maintained a clean and organized store environment, contributing to an enjoyable shopping experience.
- Addressed customer inquiries and concerns with patience and professionalism, fostering strong relationships.
- Collaborated with team members to complete tasks efficiently and maintain a positive work atmosphere.
- Contributed to loss prevention efforts by monitoring the store floor for suspicious activity and reporting any concerns to management.
- Assisted in the training of new employees, sharing best practices and helping them acclimate to their roles quickly.
- Handled cash transactions accurately while adhering to all security protocols for cash handling in place within the store.
- Ensured proper rotation of perishable items, reducing waste and ensuring optimal freshness for customers.
- Facilitated efficient bagging of groceries while considering item fragility, weight distribution, and customer preferences.
Education
Diploma of Business Administration - Business Management
TAFE SA
Tea Tree Gully11.2005
High School Diploma -
Banksia Park International
Banksia Park, SA11.2004
Skills
- MS Office Suite
- Logistics Management
- Recruitment and selection
- Sales Support
- Budget Knowledge
- Operational Efficiency
- Data Analysis
Accomplishments
Personally involved to growing an office from establishment to an office of 12 staff and taking the company from losses to large multi million dollars turnovers.
Timeline
National Operations Manager
Albatrans Freight Forwarding Pty Ltd
06.2023 - Current
Operations Manager
Albatrans Freight Forwarding Pty Ltd
01.2016 - 06.2023
Operations Supervisor
Albatrans Freight Forwarding Pty Ltd
01.2012 - 01.2016
Pricing Coordinator
JF Hillebrand
01.2009 - 12.2011
Sales & Marketing Coordinator
JF Hillebrand
08.2008 - 01.2009
Export Coordinator
JF Hillebrand
11.2006 - 08.2008
Supermarket Assistant
Woolworths
12.2002 - 10.2006
Diploma of Business Administration - Business Management
TAFE SA
High School Diploma -
Banksia Park International
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