Anthony Harris
Auckland,New Zealand
Summary
Having graduated with a Postgraduate Diploma in Business Management I am eager to utilise ascertained skills and knowledge. I am a hard working individual who aims to complete work to the highest standards, performing well under pressure and to strict deadlines. I am an approachable empathetic person who brings the best out of people, whether leading them or as part of the team. With considerable experience I am capable of multitasking and adapting skills to any environment. In return I can deliver effective assistance to your organisation. Currently seeking a new challenge to utilise knowledge, experiences and skill sets.
Overview
23
23
years of professional experience
Work History
Senior Duty Manager
President Hotel
Auckland, NZ
03.2022 - Current
- Company Overview: The hotel is currently undergoing a multi-million dollar refurbishment which requires overseeing and planning so it does not disturb the in-house guests' stay.
- As the Senior Duty Manager, I am in charge of the property when on shift, overseeing all duty managers, GSAs, and department heads.
- Duties include; planning and overseeing events in the hotel restaurant and conference centre, dealing with inquiries and issues, overseeing security and standards of customer service.
- Preparing financial forecast reports on hotel revenue and identifying financial risks during the low season.
- Assist in the training and induction of new staff, in conjunction with the Heads of Department.
- Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
Retail Supervisor/Duty Manager
Base Hostel
Auckland, NZ
12.2018 - 01.2021
- Company Overview: Base Auckland was the largest hostel in New Zealand with a roof top bar and nightclub
- Duties included: Responsibility for up to 600 guests; being in charge of the hostel and overseeing department heads when on duty; reception cover, audit reporting, and financial forecasting. The control of pricing hostel rooms to maximize company profits and lowering rates in low season to attract bookings minimising competition, providing high-quality customer service; assisting in planning daily events.
- This position came to an end when the business closed down during the Covid Pandemic and I was made redundancy.
Team Leader
Tesco's
Basildon, UK
01.2017 - 01.2018
- I was team leader of 140 staff in the flagship store
- Duties included: managing the department, administration, conducting staff training, and customer service.r service
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Established clear expectations for employees, providing guidance when needed.
- Implemented changes in response to changing business needs or customer demands.
- I left this position when the opportunity arose to come to New Zealand.
Duty Manager
The Witch's Hat
Perth, Australia
01.2016 - 01.2017
- Company Overview: The Witch's Hat during this time period was in the top 10 places to stay in Australia on Trip Advisor
- Duties included: reception; admin; running the hostel when on duty; oversee events
- The Witch's Hat during this time period was in the top 10 places to stay in Australia on Trip Advisor
- This position ended when my visa came to an end
Assistant Manager
The Emperor's Crown
Perth, Australia
01.2016 - 06.2016
- As the Assistant Manager I was in charge when on duty
- Duties included: cash handling; banking; supervise staff; dealing with enquiries and issues; replying to reviews; general admin
- This was a six month fixed term position
Customer Service Supervisor
Homebase
12.2009 - 02.2016
- In this position, I oversaw the checkouts and customer service desk teams, dealing with customers face-to-face.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- I left this position to move to Australia
Personal Tutor
Harris Tutoring
01.2015 - 01.2016
- This was my own business, tutoring adults and children in English, maths, business and law
- The business came to a close when I moved to Australia
Paralegal
Addison Solicitors
01.2009 - 06.2009
- I provided support to solicitors by organizing case files and conducting legal research.
- Drafted correspondence to clients and other attorneys.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
Customer Service Assistant
Homebase
01.2002 - 02.2009
- Here, I worked with customers face-to-face. This position worked around my initial studies.
- Assisted customers over the phone, providing helpful information regarding products and services.
- This position came to an end when the store closed, and I was made redundant.
Education
Postgraduate Diploma - Applied Management (Business)
Otago Polytechnic University
01.2022
L.L.B. (Hons) - Bachelor of Law
Anglia Ruskin University
01.2007
AS - Business Studies, A level Law, AVCE Business Studies
Palmers College
01.2003
9 GCSE's - including: English, Maths, Business and IT
The Barstable School
01.2000
Skills
- Leadership
- Multitasking
- Responsibility
- Team player
- Calm under pressure
- Customer service
- General office skills
- Microsoft Office
- Word
- Excel
- PowerPoint
Hobbies and Interests
- Keen swimmer
- Lifeguard
- Keeping fit at the gym
- Cooking
References
References available at request.
Timeline
Senior Duty Manager
President Hotel
03.2022 - Current
Retail Supervisor/Duty Manager
Base Hostel
12.2018 - 01.2021
Team Leader
Tesco's
01.2017 - 01.2018
Duty Manager
The Witch's Hat
01.2016 - 01.2017
Assistant Manager
The Emperor's Crown
01.2016 - 06.2016
Personal Tutor
Harris Tutoring
01.2015 - 01.2016
Customer Service Supervisor
Homebase
12.2009 - 02.2016
Paralegal
Addison Solicitors
01.2009 - 06.2009
Customer Service Assistant
Homebase
01.2002 - 02.2009
Postgraduate Diploma - Applied Management (Business)
Otago Polytechnic University
L.L.B. (Hons) - Bachelor of Law
Anglia Ruskin University
AS - Business Studies, A level Law, AVCE Business Studies
Palmers College
9 GCSE's - including: English, Maths, Business and IT
The Barstable School
Similar Profiles
Samir ASFISamir ASFI
Front Desk Agent Trainee at President HotelFront Desk Agent Trainee at President Hotel
Preeti ShakyaPreeti Shakya
Housekeeper(Self-Checker) at President HotelHousekeeper(Self-Checker) at President Hotel
Mikhail SmirnovMikhail Smirnov
Banquet Bartender at President Hotel Saint-PetersburgBanquet Bartender at President Hotel Saint-Petersburg