Anthony Ho
Melbourne
Summary
Dynamic small business owner with a proven track record in financial management and customer relationship building. At ALH Group, I enhanced customer service through effective training programs, driving engagement and satisfaction. Skilled in inventory control and marketing strategy, I consistently delivered operational improvements and fostered strong client connections.
Well-rounded small business owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with several years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.
Overview
19
19
years of professional experience
2005
2005
years of post-secondary education
Work History
Small Business Owner
Myself
Victoria
05.2018 - 12.2024
- Managed daily operations and staff scheduling for efficient workflow.
- Developed marketing strategies to increase customer outreach and engagement.
- Oversaw inventory management and procurement of supplies and equipment.
- Built strong relationships with clients through excellent customer service practices.
- Handled bookkeeping, invoicing, and financial reporting for business expenses.
Gaming Manager
ALH group
Melbourne
04.2015 - 07.2018
- Managed gaming floor operations ensuring compliance with regulations and policies.
- Developed training programs for staff to enhance customer service skills.
- Analyzed gaming trends to improve product offerings and customer experience.
- Led team meetings to discuss performance goals and operational improvements.
Pick packer
Xiao trading
Melbourne
08.2013 - 11.2015
- Operated forklifts to move products within the warehouse.
- Sorted and organized incoming shipments for efficient access.
- Packed products securely for safe transportation to customers.
- Labelled packages accurately to ensure correct deliveries.
- Maintained clean and organized workstations throughout the shift.
Floor Tiler
S&R tiling
11.2010 - 03.2015
- Installed various types of flooring, ensuring precise alignment and tight seams.
- Prepared surfaces by cleaning, leveling, and applying adhesives as needed.
- Operated tools such as tile cutters and wet saws for efficient installation.
- Maintained a safe and organized work environment throughout all projects.
- Resolved onsite issues quickly to keep projects on schedule and within specifications.
Gaming Supervisor
Railway hotel
08.2005 - 08.2010
- Supervised gaming operations to ensure compliance with regulations and policies.
- Trained new staff on gaming procedures and customer service standards.
- Monitored gaming floor activities to maintain a safe and enjoyable environment.
- Assisted in resolving customer disputes and offering support during gameplay.
- Enforced responsible gaming practices among patrons to promote safety.
- Provided feedback to management regarding staff performance and operational efficiency.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
Education
Birrong Boys High School
BirrongSkills
- Financial management
- Inventory control
- Customer relationship management
- Marketing strategy
Timeline
Small Business Owner
Myself
05.2018 - 12.2024
Gaming Manager
ALH group
04.2015 - 07.2018
Pick packer
Xiao trading
08.2013 - 11.2015
Floor Tiler
S&R tiling
11.2010 - 03.2015
Gaming Supervisor
Railway hotel
08.2005 - 08.2010
Birrong Boys High School