Anthony Kaye
Weston,ACT
Summary
Experienced team leader and pricing analyst with expertise in quality assurance, process improvement, issue resolution and interpersonal communication. Proficient with personnel training, production scheduling, Microsoft software, SAP and stakeholder engagement. Strong problem solving skills focused on creating solutions which maintain the highest level of customer satisfaction.
Overview
16
16
years of professional experience
Work History
Pricing Team Manager
SG Fleet
Melbourne , VIC
08.2022 - Current
- Provided leadership, training, and guidance to the pricing team, ensuring that all tasks were completed accurately and on time.
- Ensured processes were constantly reviewed to identify areas for continuous improvement and led the implementation of improvement initiatives
- Reviewed new products prior to launch to ensure accurate pricing was set across channels.
- Ensured compliance and accuracy with company policies and procedures related to pricing changes.
- Collaborated with other departments, such as marketing, finance, and operations. To develop effective pricing strategies.
- Managed daily operations of the pricing team, including assigning tasks, tracking progress, and resolving conflicts.
Senior Pricing Analyst
LeasePlan
Melbourne, VIC
03.2015 - 10.2022
- Developed, maintained, and monitored pricing models to ensure accuracy of data.
- Engaged with key stakeholders to ensure bulk quotes, new client onboarding and fleet take overs were completed in an efficient and accurate manner
- Evaluated current processes and procedures and identified areas for improvement and documented new processes where required
- Investigated and resolved customer complaints to ensure customer satisfaction
- Supported, trained and mentored junior staff members to facilitate their success
Deliveries and Lease Amendment Officer
LeasePlan
Melbourne, VIC
03.2010 - 03.2015
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Implemented new technologies as needed to enhance productivity levels in the workplace.
- Resolved conflicts between employees or departments that arose due to misunderstandings or miscommunication.
- Coordinated delivery of vehicles to customer's ensuring satisfaction of all stakeholders such as car dealerships, sales teams and the end client
Education
Certificate IV - Retail Operations
Bendigo Regional Institute of TAFE
Bendigo-Echuca, VIC11.1997
Bachelor - Business Management
Monash University
Melbourne, VICSkills
- Quality Assurance
- Data Analysis
- Strategic Planning
- Customer Needs Assessment
- Business Process Improvement
- Staff Management
- SAP
- Interpersonal Communication
- Problem Solving
Timeline
Pricing Team Manager
SG Fleet
08.2022 - Current
Senior Pricing Analyst
LeasePlan
03.2015 - 10.2022
Deliveries and Lease Amendment Officer
LeasePlan
03.2010 - 03.2015
Certificate IV - Retail Operations
Bendigo Regional Institute of TAFE
Bachelor - Business Management
Monash University