Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Kofoed

Kallangur,QLD

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

3
3
years of professional experience

Work History

Coles Services Team Leader

Coles Supermarkets Pty Ltd
05.2021 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored and guided employees to foster proper completion of assigned duties.

Coles Services Area Manager (Secondment)

Coles Services
04.2023 - 12.2023
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Established clear objectives for each store, setting expectations and assigning appropriate resources as needed.
  • Supervised ten team leaders and managed twenty five stores, maintaining contractual, compliance and reporting requirements for all Coles Services areas.
  • Analyzed market trends to inform decision-making processes regarding rostering practices.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on Coles Services goals.

Education

Bachelor of Digital Innovation (incomplete) - Information Technology

Central Queensland University
Mackay, QLD

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • People Management
  • Performance Improvement
  • Complex Problem-Solving
  • Analytical Thinking
  • Goal Setting
  • Conflict Resolution
  • Quality Improvement
  • Mentoring
  • Leading Team Meetings
  • Safety
  • Safety processes and procedures
  • Coaching
  • Complaint resolution
  • Shift Scheduling
  • Issue Resolution
  • Employee Evaluation
  • Overtime Management
  • Onboarding and Orientation
  • Key Performance Indicators
  • Expectation setting
  • Meeting facilitation
  • Audit reporting
  • Process Improvement
  • Data Analysis
  • Giving Constructive Feedback
  • Team Check-Ins
  • Performance Evaluations
  • SMART goals

Timeline

Coles Services Area Manager (Secondment)

Coles Services
04.2023 - 12.2023

Coles Services Team Leader

Coles Supermarkets Pty Ltd
05.2021 - Current

Bachelor of Digital Innovation (incomplete) - Information Technology

Central Queensland University

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Anthony Kofoed