Anthony Lane
Parkdale,VIC
Summary
Experienced commercial professional with a strong track record of driving results and effectively managing business operations to enhance profitability. Recognized for ability to foster team collaboration and adapt to changing market conditions. Skilled in strategic planning and contract negotiation, with a focus on delivering high-quality outcomes and maintaining high standards. Ready to leverage expertise to contribute to organization success.
Overview
9
9
years of professional experience
Work History
Commercial Coordinator - Softlines
The Walt Disney Company
08.2023 - Current
- Curated weekly and monthly "On Trend" documents to be distributed both internally and externally to over 600 recipients that showcased the latest and emerging trends.
- Handled end to end royalty reporting each quarter for over 30 licensees.
- Implemented new software tools to optimize commercial processes and improve data accuracy.
- Briefed in any new contracts, amendments or renewals for the commercial team and facilitated any ongoing communication.
- Worked as the main point of contact for licensees regarding Disney systems and processes.
- Managed licensee accounts focused on luggage and everyday carry.
Marketplace and Special Operations Manager
Orbitkey
07.2021 - 08.2023
- Act as Account Manager for all 3rd party e-commerce sites such as Amazon and The Iconic
- Act as Project Manager for any Operations-based projects and handle all reporting when they conclude
- Consult on the development of new products, focusing on commercial viability
- Manage external stakeholder relationships with marketplaces and vendors
- Manage external stakeholder relationships with commercial partners
- Use tools such as Slack, Asana, and Google Suite to manage projects and communicate with the internal team
- Manage team budgets, identify areas for saving and accuracy of submitted data
- Work collaboratively with key stakeholders to achieve project success
- Increased Amazon revenue across both the US and AU marketplaces by 90% YoY
- Helped launch 2 collaborations with Star Wars, directly contributing to the highest selling launch in Orbitkey history
- Decreased ad spend on Amazon by 5% while increasing revenue gained from ads by 10%
- Developed strong relationships with key stakeholders, leading to increased trust and cooperation among team members.
Customer Support Manager and Office Admin
Orbitkey
07.2019 - 07.2021
- Set SLA targets for the broader Customer Experience Team
- Act as the first point of contact for all phone calls or visitors
- Collaborate with multiple departments to help achieve the best outcomes in customer satisfaction
- Maintained a 90+% Customer Satisfaction Rate YoY
- Implemented an answer bot automation that directly contributed to increased Customer Satisfaction
Front Office Team Leader
Stamford Plaza Melbourne
03.2018 - 07.2019
- Lead the front office team in day to day operations
- Provide support to Duty Managers and Concierge
- Manage incentive tracking, new hire training, and daily reception operations while also helping fulfill reception duties when needed
VIP Coordinator
Loews Hotels and Resorts
02.2016 - 05.2017
- Worked to tend to the needs of VIPs, and assisted with high-level events for large organisations including NBCUniversal, Universal Orlando, and Comcast, maintaining constant confidentiality
Education
High School Diploma -
Marina High School
Marina, CaliforniaSkills
- Reporting
- Administrative Assistance
- Presenting
- Project Management
- Strong negotiation skills
- Sales
- Retail
- Digital Marketing
- ECommerce
- Advertising
- MS Office
- Negotiation
- Analytical Skills
- Planning and Organisation
Timeline
Commercial Coordinator - Softlines
The Walt Disney Company
08.2023 - Current
Marketplace and Special Operations Manager
Orbitkey
07.2021 - 08.2023
Customer Support Manager and Office Admin
Orbitkey
07.2019 - 07.2021
Front Office Team Leader
Stamford Plaza Melbourne
03.2018 - 07.2019
VIP Coordinator
Loews Hotels and Resorts
02.2016 - 05.2017
High School Diploma -
Marina High School
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