Anthony LAU
CASTLE HILL,NSW
Summary
Experienced customer service professional bringing 8 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about deliveries and logistics regulations and standards.
Overview
27
27
years of professional experience
Work History
Contractor
Australia Post
07.2015 - Current
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Manager
PCCW
01.1997 - 02.2015
- Increased sales revenue by developing and implementing effective sales strategies.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed cross-functional teams, ensuring smooth coordination between warehouse operations, procurement, and shipping departments.
- Increased event attendance by promoting through targeted marketing efforts and social media campaigns.
Education
High School Diploma -
SUNG TSUN SECONDARY SCHOOL
HONG KONG07.1993
Skills
- Safety knowledge
- Worksite safety
- Shipment Tracking
- Computer-Based Inventory System
- Transportation Management
- Warehouse Management
- Logistics Planning
- Warehousing Processes
- Scheduling Coordination
- Route Planning
Languages
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Native or Bilingual
Timeline
Contractor
Australia Post
07.2015 - Current
Sales Manager
PCCW
01.1997 - 02.2015
High School Diploma -
SUNG TSUN SECONDARY SCHOOL
Similar Profiles
Hayley DraperHayley Draper
Supervisor at Australia Post/Byford Post OfficeSupervisor at Australia Post/Byford Post Office
Sahra Ghulam Sakhi BabaiSahra Ghulam Sakhi Babai
Parcel Sorter at Australia PostParcel Sorter at Australia Post
Liep-Thi GrahamLiep-Thi Graham
Post Office Clerk at Australia PostPost Office Clerk at Australia Post
Sahil SahilSahil Sahil
Deliverey Driver at Australia PostDeliverey Driver at Australia Post
Nicole HeNicole He
Communications and Production Manager at Cultural PerspectivesCommunications and Production Manager at Cultural Perspectives