Anthony Marshall

Service Technician

Winterhalter

11.2018 - Current

Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Evaluated systems according to predetermined checklist and noted issues.
Provided technical support and maintenance services for range of computer hardware and software.
Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Assisted training end users on proper use of hardware and software to deliver excellent customer service.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Inspected, evaluated and calibrated electrical and mechanical systems and components.

Overview

Work History

Service Technician

Service Team Leader

Timeline

Service Technician

Service Team Leader

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